Quality Technician

Job Title: Quality Technician

Department: Quality Department

Job Function: Quality Control, Calibration, Auditing

Reports To: Director of Quality

Schedule: 1st Shift

The Quality Technician is responsible for driving quality system excellence and ISO 9001 compliance at the Pennsylvania facility while supporting corporate-wide quality initiatives. This role leads internal audits across all locations, manages RMA and calibration programs for the PA site, supports NSF certification processes, and performs investigations into incoming and in-process quality issues.

This position collaborates cross‑functionally to improve quality performance, maintain regulatory compliance, and support data‑driven decision‑making across production, supplier management, and customer feedback.

• Serve as primary ISO 9001 internal audit lead for all facilities and support the Director of Quality for the yearly registrar audit.
• Maintain and improve QMS documentation, procedures, and records for the PA facility.
• Coordinate NSF audit preparation and ongoing certification maintenance.
• Support customer, regulatory, and 3rd‑party audits.
• Perform XRF inspection of incoming brass to confirm lead‑free.
• Issue certifications to customers for country of origin, Prop 65, AIS, etc.
• Lead CAPA activity for PA facility and support corporate CAPAs.
• Oversee supplier corrective actions and validate results as necessary.
• Manage and process RMA activity; coordinate disposition and root‑cause actions.
• Support production operations regarding any quality issues and identify potential issues for preventative actions.
• Manage the calibration program for PA facility and coordinate external calibration vendors.
• Support containment, root cause analysis, and verification of effectiveness for corrective actions.
• Identify and drive improvements in inspection, audit, and documentation processes.
• Support continuous improvement initiatives.
• Assist with maintenance of training records for the PA facility.
• Manage shelf‑life program for the facility.
• Process non‑conformance reports.

This position has no direct reports but may direct daily activities for both support and production personnel, or for trainees under the guidance of Management.

Occasional travel may be required (less than 10%) for training, supplier visits, or off‑site calibration/lab support.

Required

• High school diploma or GED required;
  Associate degree in a technical discipline or formal metrology training preferred (GD&T).
• 3+ years manufacturing quality or QMS administrator/auditor experience.
• Knowledge of ISO 9001 standards and internal auditing methodology.
• Experience with nonconformance investigations and corrective actions.
• Strong proficiency with MS Office and ERP‑based quality workflows.
• Excellent communication and documentation skills.

Preferred

• Calibration program oversight experience.
• NSF or third‑party compliance experience.
• Familiarity with machining environments print reading.
• Root cause and problem‑solving methodology training (8D, A3, PDCA, etc.).
• ASQ Certification (CQE, CQT, or CQA) a plus.

• Frequent standing, walking, and manual handling of parts and gaging equipment.
• Occasional lifting of materials up to 30 pounds.
• Perform duties requiring regular sitting and talking or hearing; frequent walking; occasional standing; vision abilities required include close vision, depth perception, and ability to adjust focus.

Must adhere to safety protocols and maintain a clean, organized work area. The noise level in the work environment is usually moderate, but at times can be very loud.

Annual salary range: $50,000 – $70,000.

Entry level

Full‑time

Quality Assurance

Industrial Machinery Manufacturing

Referral program: referrals increase chances of interviewing at Baker Manufacturing Co., LLC by 2x.

Location:

Bechtelsville, PA.