FOH Service Shift Leader

Overview

Join to apply for the FOH Service Shift Leader role at Nudy's Cafes

Nudy's Cafe is a local, family owned & operated business. The customer journey is our key to success. Nudy's Cafe is the go-to casual breakfast & lunch location that provides quick, reasonably priced & freshly prepared meals in a family friendly environment. We currently operate in 15 locations across Chester, Montgomery, and Delaware Counties. We anticipate future growth throughout local markets as we continue the search for additional locations.

• Coordinate daily restaurant operations.
• Understand and deliver on the Customer Journey.
• Deliver superior service & maximize customer satisfaction.
• Respond swiftly & accurately to customer concerns.
• Regularly review product quality.
• Organize and supervise shifts (7 Shifts system experience preferred).
• Continuously manage, coach and train employees and peers with a passion for service in mind.
• Ensure that Nudy's brand is represented consistently.
• Train new & current employees on proper customer service practices & side work schedules.
• Accountability for taking initiative, being people focused and result oriented.
• Conducting performance reviews.
• Balancing cash registers.
• Ensuring that all members of their team comply with government regulations and company policies.

• The ideal candidate will have a minimum of 1 year’s hospitality leadership experience.
• Proven ability to lead, motivate, and coach teams.
• Preferably have extensive knowledge of food, with the ability to successfully answer customer questions.
• SERV Safe Certified or ability to obtain certification within 30 days of employment.
• Consistent Food Safety and Quality Line Check submissions with Integrity.
• An ability to interpret restaurant operations data from reports and effectively use this information to inspire positive change.
• Requires open availability.

• Ability to traverse all parts of the restaurant quickly.
• Prolonged periods standing and walking.
• Ability to lift, stoop, bend, or twist and repeat the same movements.
• Use their hands to handle, control, or feel objects, tools, or controls.
• Must be able to lift 25 pounds at times.

• Competitive salary
• Dental insurance
• Flexible schedule
• Free food & snacks
• Health insurance
• Training & development
• Industry leading work life balance - 4-day work week
• Growth Opportunities
• Medical Benefits
• Day Shift Only
• Shift Meal