Model Food Runner Pool - Seasonal

Introduction Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

The following and other duties may be assigned as necessary:

• Provide prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the Pool, bar or in the casino area.
• Provide quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.
• Follow company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage.
• Read kitchen prep tickets and identify food items in a prompt manner.
• Gather food items and properly bag or plate items and supply necessary utensils and condiments to guests based on quantity of items.
• Deliver or “runs” food to appropriate VIP sections or pool areas once order has been prepared by kitchen.
• Know what each menu item looks like when prepared and be able to identify and correct missing or incomplete items.
• Ensure food orders are handled carefully and delivered in a prompt manner.
• Assist the server wherever needed. Place order with server, inspect order for quality.
• Demonstrate power to solve guest problems by assisting the guest and alerting the supervisor of any complaints.
• Maintain complete knowledge of all in‑house services and functions.
• Responsible for overall cleanliness of the kitchen expedition area.
• Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.
• Ensure compliance with all regulatory compliance within area of responsibility and report potential issues to management.
• Keep work area clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Maintain strict confidentiality in all departmental and company matters.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be at least 21 years of age.

• At least six months of experience working in hospitality and/or food and beverage preferred.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Excellent organizational skills to function effectively under time constraints, with particular attention to detail.
• Effective listening abilities with strong judgment skills and good public relations skills with a good personality, enjoying opportunities to work with and assist people.
• Proper mental attitude to deal effectively with guests, management, vendors and employees while working under pressure and meeting deadlines.
• Must be able to withstand extreme sun & heat, cold, and inclement weather for long periods of time throughout the day. Ability to familiarize self with floor…