Assistant Dining Manager

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Full Time Bryn Mawr, PA, US

2 days ago Requisition

Salary Range: $23.00 To $23.00 Annually

Come and join our vibrant retirement community and enjoy being a key member of our Team.
We know that our people are the key to our success. We are a CCRC situated on a beautiful 50-acre campus with warm and friendly staff.

Responsible for the management of the dining rooms and events. Assists the Dining Room Manager in establishing a high standard of appearance, hospitality, graciousness, service, and cleanliness. Plan, coordinate, and direct training activities of the dining room staff to provide a professional and fine dining service. Following our mission, the Assistant Dining Room Manager is expected to exceed residents’ expectations.

Will ensure adequate staff coverage, delegating tasks, assisting residents or guests with special requests, and directing efficient dining room service. Assures the staff always wear proper clean uniforms and have proper certification. Serves as a liaison between other departments. Serves as a positive coach, inspects, and trains immediately. Must be knowledgeable in laws and regulations concerning labor, alcohol, and food safety issues.

• Must be flexible and able to adjust to meet the changing needs of the residents/guests.
• Must always maintain a level of professionalism and graciousness.
• Must be able to tolerate pressure and work calmly and efficiently during busy times.
• Possess the highest work ethics and leads by example.
• Anticipate resident needs and ensure that service meets/exceeds expectations to ensure a memorable dining experience.
• Inspect dining rooms, table settings, chairs, floors, dining equipment for proper maintenance, cleanliness, and safety. Takes immediate corrective action.
• Manages the reservation, set-ups and seating systems during operating hours.
• Assists all subordinate employees with any task as needed.
• Check tables throughout service times for resident satisfaction, resolve complaints.
• In absence of the DRM, will handle some tasks usually assigned to the DRM.
• Ensure side work is completed every day and dining room supplies are stocked. Reports on any supply shortages as per department policy.
• Proactively reviews activity calendars, daily specials, and other applicable announcements to predict volume.
• Train new hires in service standards, menu items, use of software systems
• Assist with banquet room set up and break down.
• Ensures Dining Service area room readiness. All dining areas have the proper supplies, equipment, and tools.
• Provides accurate par levels to the DRM and/or F & B Director
• Projects Dining department needs and delegates tasks accordingly.
• Attend and participate in in-service educational classes and on-the-job training.
• Manage the pick-up and delivery orders for each dining venue.
• Observe staff service to monitor efficiency and service.
• Collaborate throughout working hours with the back of the house and other DR supervisors and management and adjust work according to department needs.
• Honor the residents’ personal and property rights.
• Attend and participate in annual mandated facility in-service training programs as scheduled (e.g., OSHA, DOH, HIPAA, Abuse Prevention, etc.)
• Work within the Departments SOP so all staff experience consistent management.
• Assure that food being presented to the servers is the appropriate order, temperature serving. Ensures food being served is up to dining standards. Makes corrections as needed.
• Understand food allergies and menu ingredients. Relay allergy information o appropriate Kitchen staff and…