Shift leader, Restaurant​/Food Service

Job Details

Job Location:

040075 - WP Ebensburg - EBENSBURG, PA 15931

Position Type:
Shift Leader Salary Range: $17.00 - $20.00 Hourly

Note:

This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

• Provides ongoing coaching and feedback for crew employees.
• Provides “hands-on” training for crew in Learning Zone.