General Manager Job White Oak Pennsylvania USA,Restaurant/Food Service

Job Title:
General Manager

Location: Dairy Queen, White Oak, PA

Job Type: Full-Time

Reports To: Franchise Owner/Area Supervisor

Job Summary:

We are seeking an experienced, motivated, and customer-focused General Manager to lead our Dairy Queen team in White Oak, PA. The General Manager will be responsible for overseeing all restaurant operations, ensuring high standards of food quality, customer service, cleanliness, and staff performance. This role requires strong leadership, business acumen, and a passion for creating a positive dining experience in a fast-paced environment.

Key Responsibilities:

Lead daily operations of the restaurant, ensuring efficiency and profitability
Recruit, train, schedule, and manage team members
Foster a positive team culture focused on delivering excellent customer service
Monitor food safety, cleanliness, and sanitation procedures to meet DQ and local health standards
Manage inventory, order supplies, and control food and labor costs
Oversee cash handling, deposits, and ensure proper POS procedures are followed
Analyze financial reports and implement strategies to improve sales and profitability
Resolve customer complaints promptly and professionally
Ensure compliance with Dairy Queen brand standards and policies
Maintain equipment and facility upkeep to ensure a safe and functional environment
Coordinate with franchise ownership and area supervisors on operational goals and performance

Qualifications:

2+ years of management experience in the restaurant or QSR (quick service restaurant) industry (Dairy Queen or similar brand preferred)
Proven ability to lead, train, and motivate a diverse team
Strong organizational, communication, and problem-solving skills
Knowledge of labor laws, food safety regulations, and restaurant financials
Ability to work a flexible schedule including nights, weekends, and holidays
High school diploma or equivalent required; associate or bachelor’s degree in business or hospitality is a plus
Serv Safe certification

Benefits:

Competitive salary based on experience
Health Care includes Eye and Dental
Quarterly performance bonuses
Paid time off
Retirement Saving Fund
Advancement opportunities within the franchise