ECommerce Associate - Franklin Road eCommerce

eCommerce Associate - Franklin Road eCommerce

Join to apply for the eCommerce Associate - Franklin Road eCommerce role at Goodwill of Central & Southern Indiana

This position starts at $15 an hour. The position is located at 4105 N Franklin Rd., Indianapolis, IN 46226 and includes full benefits.

is the first e-commerce platform created, owned, and operated by a nonprofit organization. Today, more than 130 Goodwill organizations from around the United States and Canada list and auction unique items on the site, including art, antiques, collectibles, apparel, jewelry, electronics, and more.

The eCommerce Associate assists the management team in reaching the operational goals of the site by functioning in various capacities within the eCommerce location. The titles of the various jobs the eCommerce Associate may be called upon to learn and work include:
Picker/Shelver, Packer and Shipping Clerk, eBook Scanner, eBook Picker/Shelver, eBook Shipper, or Customer Service Associate.

Hours of Operation: 7 AM-6 PM, Monday through Friday and Saturday, 7 AM-3:30 PM

• There are a variety of working shifts available which also may include occasional overtime hours.

Example Duties and Activities

• Pick and fulfill customer orders and ensure accuracy by cross-referencing products with hand held scanners.
• Inspect each product’s condition and confirm with the description provided.
• Confirms appropriate packaging for customer orders.
• Prints out address labels and readies packages for shipment.
• Identifies quality merchandise using inventory management software and a barcode scanner.
• Visually inspects the condition of books and media.
• Generates and answers all customer communications via  tickets, emails, phone calls, or in-person.
• Schedules pick-up appointments.
• Pre-picks and organizes customer orders.
• Uses a digital camera to take specific product photos to meet customer requests.

Required Competencies

• Degree and Credential Requirements - NONE.
• Industry Expertise - Has worked in a fast-paced/production-oriented environment with a focus on process, safety, and quality.
• Teamwork - Works well with others and makes valued contributions to the outputs of others.
• Ethical - Adheres to procedures and protocol, including maintaining confidentiality.
• Attention to Detail - Attends to details and pursues quality in accomplishing tasks, including safety awareness.
• Informed Decision-Making - Identifies and comprehends issues, problems, and opportunities.
• Mathematical Aptitude - Adds and subtracts two-digit numbers and multiplies and divides with 10s and 100s.
• Technical Knowledge - Has solid knowledge of G Suite, MS Office, and internet navigation.
• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills.
• Continuous Learning - Takes initiative in stimulating and enhancing personal knowledge, skills, and abilities.
• Safety Awareness - Recognizes the risks in activities, applies the right measures to control and manage those risks.
• Strong Work Ethic - Demonstrates a high degree of professionalism, has a drive to succeed at any task.

Preferred Competencies

• Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner.

Other Requirements

• Required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl to manage repetitive movement.
• Regularly lift and/or move up to 50 pounds.
• Can manage prolonged periods of sitting and working on a computer or handheld scanner.
• Visual Acuity - Has close, distance, peripheral, color vision abilities, depth perception, and is able to adjust focus.
• Minimum of 18 years of age

Benefits

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan, dental and vision insurance
• Paid time off (PTO) and paid holidays
• Company provided life insurance
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account and premiums
• Retirement options with partial company match %
• Employee discount (Goodwill retail and additional external services)
• Mental health services with up to 15 free counseling sessions for you and any family members
• Free nurse health coaching services on site

Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled