Alterations Specialist

Alterations Specialist – David’s Bridal

David’s Bridal is looking for a dedicated Alterations Specialist to provide exceptional customer service and high-quality alterations in our store. The role reports to the Store Manager and requires a blend of technical expertise and a friendly, customer‑focused approach.

• Greet all customers with genuine enthusiasm over the phone, virtual chats, and in person, communicating clearly and adapting styles to suit customers.
• Use all systems to manage customer flow and deliver a five‑star customer experience.
• Maintain service levels by being prepared, welcoming, and meeting customer needs—this includes completing operational checklists and addressing emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five‑Star Customer Service goals.
• Proactively address customer concerns, know when to elevate issues, and partner with the leadership team.
• Explain how alterations enhance a dress and promote all alteration services and personalization options.
• Assist stylists in closing sales by consulting with customers about gown fit and customization.
• Maintain store standards to support a flawless shopping experience.
• Adhere to the Dress Code Policy and maintain a high standard of personal presentation.
• Escort customers to and from alteration appointments.
• Ensure all garments are inspected and meet quality control guidelines before final delivery.
• Respond promptly to customer questions with product and service information.
• Build long‑term relationships with customers to exceed satisfaction and loyalty.
• Manage inventory, process special orders, and ensure first‑quality standards for all merchandise.
• Set alteration pricing at company standards.
• Conduct all alteration tasks—fittings, sewing, steaming, pressing, and spot cleaning—to company standards.
• Resolve customer service issues swiftly and effectively per company guidelines.
• Support the cash wrap by processing transactions accurately.
• Keep the alteration room clean and well‑organized.
• Perform duties assigned by store management.

• Stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl as needed; lift or move up to 10 pounds.
• Use manual dexterity for POS terminals, sewing, and garment handling; use computer, electronic devices, and phones for long periods.
• See both up close and at a distance; use peripheral vision and depth perception.

• High school diploma or equivalent.
• 1‑2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience preferred, especially in bridal or special‑occasion production.
• Experience with computerized POS systems is a plus.

• Rewarding environment and competitive pay.
• Team bonus.
• Dayforce Wallet – get paid early.
• Generous team‑member discount after first pay period.
• Vision care.
• Supplemental insurance (critical illness, hospital indemnity, accidental injury).
• 401(k) program.
• Discounts for identity theft protection, home and auto insurance, and mobile services.
• Pet insurance.

Starting pay range: $15.40–$18.75 /hr (state‑specific). Compensation depends on location, training, experience, and internal equity.

Love wins when love is for everyone! Our mission at David’s Bridal is to embrace the ideas of diversity, equity, and inclusion. We aim to build a workforce that reflects the customers we serve and celebrate all forms of diversity.

David’s Bridal encourages applications from all qualified candidates. We have a strong record of accommodating persons with disabilities. Contact Human Resources at  or  if you need accommodation at any stage of the application process or want more information about our accommodation policies.

Disclaimer:
This job description provides a general overview of the duties and responsibilities typical for this role. The actual duties may vary.