Donations Supervisor

** COMPANY INCENTIVE PROGRAM FOR ALL EMPLOYEES!
** MINIMUM STARTING WAGE $20.00+/HR., DEPENDENT UPON QUALIFICATIONS AND EXPERIENCE!

PURPOSE OF

THE ROLE:

The Donations Supervisor oversees the donor experience at the store, a team of Donation Associates, and all the functions of a working warehouse, including the movement of incoming donation to their respective production areas and the management of inventory for use by the home store as well as other Community Aid stores. The Donations Supervisor will ensure and promote a consistent, positive donating experience and process for all Community Aid Customers and Donors.

Our culture assumes we can count on one another, engage with respect and professionalism using Community Aid’s Core Behaviors, and continue our exceptional tradition of serving the public and our partners through teamwork and cooperation.

KEY RESPONSIBILITIES:

Employee Engagement and Morale – Embrace, exemplify, endorse, and teach Community Aid’s 12 Core Behaviors; use effective communication skills to hold team meetings and huddles, utilize employee recognition, and communicate with store management to ensure associates fully understand and appreciate the work and mission of Community Aid and understand how their role contributes.

Participate in cooperative daily planning huddle with Retail Supervisor and Store Management in order to determine daily store needs and adjust Donations Associates as necessary to meet them. Ongoing and open communication with entire store leadership team.

Operational oversight of the warehouse area, including inventory processing, anticipating and executing for seasonal transitions, and preparation for special sales.

Maintain a working inventory and manage how product is labelled, stored, and moved through the system.

Interface with all store departments with an emphasis on coordination and collaboration to meet the needs of the sales floor. Adjust the warehouse process as necessary to provide product in response to Assistant Manager or other Supervisor requests.

Work with store management to ensure adequate staffing, including the onboarding of new warehouse employees.

Employee training and development, including system-wide communication, cultural alignment, team building and guidance, and employee recognition. Communicate performance expectations and best practices, provide coaching, utilize existing performance management tools to fully engage employees.

Assist store management in ensuring compliance with all state and federal laws that apply to the company, as well as ensuring that Community Aid policies and procedures are clearly communicated and upheld.

Facilities and Logistics – Ensure stores are a safe environment for both employees and customers. Monitor for safety and quickly address and correct unsafe work conditions as necessary. Keep baler and dock areas functioning safely with special attention given to the use of heavy equipment (baler, forklift, etc.) in a warehouse setting.

Analysis and planning – Routinely gather, analyze, and report warehouse performance data, product and marketing intelligence, and other sources of feedback with the clear intention of using this information to adjust with agility to retail and production needs in order to increase sales.

CORE COMPETENCIES:

Embrace, exemplify, endorse, and teach Community Aid’s 12 Core Behaviors Customer Service Orientation Expansive knowledge of warehouse operations and best practices

Effective leadership skills, including leading teams

Emotional intelligence and strong interpersonal relationship skills

Strong communication abilities with an emphasis on clarity and listening

Promoting and interpreting company culture

Performance Management of Donations Associates by contributing to annual…