Client Relationship Executive Resume Sample

This resume is a sample for the post of Client Relationship Executive. It is a very important for any company/organization. A client relationship Executive build a link between the client and the company. He ensures that the company is aware of the clients’ needs and the client is satisfied with the company’s products. The employer would prefer an employee with good resources and customer relationship.

How a good resume should be build for this post? It must be build in a manner that it should impress upon the employer your suitability for the job. Below is given an example of such a resume. Please add verified references/credits/awards from your previous experiences to add to the value of your resume.

Objective )Client Relationship Executive )

Provide me an environment where I can best utilize my talent and skills for professional as well as organizational success. I can utilize my talent of hard work, dedication and sound application knowledge in a highly charged and stimulating work environment. So far my motivation and dedication is concerned one can rest assure of it.

ACADEMIC CREDENTIALS (Client Relationship Executive)

• I have completed my post graduate diploma in Commerce & Economics.
• I have completed my Bachelors of Commerce (BCOM) from Degree College.
• Highest in Business Management Studies in the year 2008.
• Diploma of one year from Frankfinn Institute of Switzerland.
• BTECH Travel Management.
• Aviation Security and Training.

Experience
:
ABC Group LLC

Client Relation Executive

Job Responsibilities:

• Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
• Manage and train resources to ensure quality and consistency of service to customers
• Schedule and conduct status meetings with appropriate development resources and customers.
• Provide proper refund and compensation to customers on time.
• Assist sales team in business acquisitions, planning, retention and management.
• Maintain complete and accurate customer correspondence data
• Develop and update client related reports.
• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Negotiate and manage agreements through business contract process
• Create online videos, training guides, FAQs, Web Ex training sessions etc. to benefit all customers.
• Identify and develop problem solving methodologies to resolve customer issues
• Listening to customer requirements and presenting appropriately to make a sale
• Maintaining and developing relationships with existing customers in person and via telephone calls and email
• Cold calling to arrange meetings with potential customers to prospect for new business
• Responding to incoming email and phone enquirers
• Acting as a contact between a company and its existing and potential markets
• Negotiating the terms of an agreement and closing sales
• Gathering market and customer information
• Representing the company at trade exhibitions, events and demonstrations
• Negotiating on price, costs, delivery and specifications with buyers and managers
• Challenging any objections with a view to getting the customer to buy;
• Advising on forthcoming product developments and discussing special promotions;
• Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer

Shaheen Airways at Mumbai International Airport

Senior Client Relation Executive:

Job Responsibilities:

• Develops the sales and marketing plan and supporting sub-plans in close consultation with the travel agency Country Manager, seeks approval from the travel agency
• Sales call plan to travel agencies, corporate and SME’s Sales plan by OD market and segment
• Marketing plan to support the sales objectives
• Sponsorship plan
• Public relations plan
• Manages the Sales Team and ensures the sales call plan is designed to target the right origin-destination markets and segments within that.
• At the direction of CM, develop specific sales plan to target FIT and group leisure and labour movements to key destinations within the network. Ensure that sales calls are made to key decision makers and product design to increase market…