Jr. Key Account Manager
Listed on 2026-10-12
-
Sales
Client Relationship Management, Account Manager, Business Development, Customer Success Management
About Us
For over 40 years, Kitron Group has been leading the way in manufacturing and assembly of electronics for daily use around the world. Our focus on the values of Commitment, Innovation, and Engagement has enabled us to become a leading global electronics manufacturing services (EMS) company. Our U.S.
-based facility, Kitron Technologies, is continuing to expand and add to our team.
Jr. Key Account Manager
Location:
On-Site in Windber, PAMust be authorized to work in the U.S.About Us
For over 40 years, Kitron Group has been leading the way in manufacturing and assembly of electronics for daily use around the world. Our focus on the values of Commitment, Innovation, and Engagement has enabled us to become a leading global electronics manufacturing services (EMS) company. Our U.S.
-based facility, Kitron Technologies, is continuing to expand and add to our team.
At Kitron, we have a team of highly-skilled and trained colleagues. Working for us means you get access to ongoing learning and development opportunities, as well as our industry-leading benefits offerings, such as:
- Generous Paid Time Off (PTO)
- Volunteer Time Off (VTO)
- Medical, dental, and vision insurance
- Employee-Assistance Program (EAP)
- Company-paid life insurance, short term disability, and long term disability
- 401(k) with company match
- 9/80 work schedule
- Additional voluntary benefits
The Role
We are seeking a motivated Junior Key Account Manager (Jr. KAM) to support customer relationship management activities within our Electronics Manufacturing Services (EMS) business. This role serves as a development position designed to build knowledge of customer account management, manufacturing operations, and business growth strategies. The Jr. KAM will work closely with Key Account Managers and cross-functional teams to ensure customer satisfaction, support business objectives, and develop future account management capabilities.
EssentialJob Duties /Functions Customer Support & Relationship Management
- Support Key Account Managers in managing assigned customer accounts.
- Serve as a secondary point of contact for customer inquiries and requests.
- Build and maintain positive working relationships with customers and internal stakeholders.
- Assist in coordinating customer requirements with operations, planning, quality, supply chain, and engineering teams.
- Track customer action items and ensure timely follow-up.
- Maintain accurate customer records and account activity within ERP and CRM systems.
- Prepare reports, presentations, and account performance metrics.
- Assist with customer business reviews and meetings.
- Monitor order status, delivery schedules, and customer requirements.
- Assist with quotations, RFQs, pricing updates, and contract documentation.
- Research customer markets, industry trends, and potential growth opportunities.
- Support forecasting and sales planning activities.
- Help identify cross-sell and upsell opportunities within existing accounts.
- Participate in customer issue resolution and corrective action follow-up.
- Collaborate with internal teams to improve customer experience and operational performance.
- Support special projects and strategic initiatives as assigned.
- Develop knowledge of EMS manufacturing processes, products, and supply chain operations.
- Associate's or Bachelor's degree in Business, Sales, Marketing, Supply Chain, Engineering, or a related field.
- 0-3 years of experience in customer service, sales support, account management, manufacturing, or a related role.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
- Ability to analyze information and solve problems effectively.
- Strong attention to detail and customer-focused mindset.
- Internship or professional experience in manufacturing or customer-facing roles.
- Experience working with ERP or CRM systems.
- Familiarity with manufacturing, supply chain, or electronics industries.
- Intermediate Excel skills including formulas, pivot tables, and reporting.
Typical working conditions at Kitron are indoors, safe, well lit, temperature controlled, low exposure to noxious fumes or offensive odors, clean and sanitary conditions with average light industrial noise. Production areas have machinery with moving…
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