Parts Counterperson

Overview

Fyda Freightliner, Pittsburgh, Inc., is western Pennsylvania’s leading Freightliner and Western Star dealership. A family-owned, community-centered company, Fyda has been recognized as the #1 selling Freightliner dealer in the country. A recipient of the American Truck Dealer of the year, the Fyda dealer family has been achieving excellent customer focus and customer service for nearly 70 years.

• Sells parts to all customers, over the counter, via email, through the shop or on the phone.
• Assist all customers both retail and shop in selecting required parts. Share the cost and availability of the parts.
• Inform customer of companion part requirements and specials, and ensure that the customer is exposed to the full product line.
• Participates in the coordination of orders being pulled and filled from the warehouse to their customer.
• Provides information to Parts Manager and Buyer on out-of-stock products.
• Locates out-of-stock parts from outside source.
• Follows up on back-ordered parts.
• Solicits assigned accounts by phone or email.
• Log lost sales to track demand.
• Participates in all training programs made available in order to keep current on new products and product updates.
• Maintains professional appearance.

• A high school diploma or equivalent required with basic knowledge of truck/auto components.
• Excellent communication skills and must speak English.
• High school business math.
• Knowledge of and ability to work on a computer.
• General mechanical aptitude.

• Must be able to walk, stand, kneel, crouch, reach and lift.
• Operate a Fyda vehicle in safe and responsible manner and in compliance with Fyda policies.