Commercial Project Leader

Overview

We have openings for Project Managers to join our Commercial Projects & Services (CPS) Team, supporting our North American commercial project business. This role can be based at our Global Headquarters in Coopersburg PA or our Conshohocken PA office location. Leveraging your technical knowledge and passion for the customer, you will ensure our commercial projects are successful from inception through final programming, training, and turn-over.

We have openings for Project Managers to join our Commercial Projects & Services (CPS) Team, supporting our North American commercial project business. This role can be based at our Global Headquarters in Coopersburg PA or our Conshohocken PA office location. Leveraging your technical knowledge and passion for the customer, you will ensure our commercial projects are successful from inception through final programming, training, and turn-over.

In this project management role, you will ensure successful execution across a portfolio of large-scale commercial projects that include many of our current and legacy lighting control systems, window system solutions, and innovative smart-building products. The successful candidate will demonstrate exceptional leadership, strategic thinking, and strong commercial and stakeholder management skills, with the ability to manage complex projects from solution design through commissioning and post-occupancy support.

This role requires a proactive individual who can navigate technical, operational, and customer challenges, drive cross-functional collaboration, and ensure successful project outcomes while maximizing customer satisfaction, service revenue growth, and long-term client relationships. You will have the opportunity to experience many of Lutron’s exciting commercial projects, as you attend site meetings, walk-throughs, and other site visits as needed.

You will build relationships and collaborate with other Lutron teams, such as:
Area Sales, Engineering, Customer Service, Pre-Sales, Operations. This is a customer-facing role, so you will also build relationships with our Rep Agencies, Distributors, Contractors, Architects, Engineers, Lighting Designers, and Owners.

• Develop and apply a full technical understanding of our Commercial portfolio of lighting control and window system solutions
• Design and oversee customized lighting and controls solutions that align with client requirements, operational goals, and industry best practices.
• Learn and apply new technology and processes to solve technical and logistical challenges
• Represent Lutron at all levels of construction project meetings
• Drive resolution to any problems or challenges at a customer jobsite
• Lead end-to-end delivery of complex Lutron lighting control, shading, and smart building projects, ensuring successful execution from design through commissioning and handover.
• Develop and manage project plans, schedules, resources, budgets, submittals, and risk mitigation strategies to achieve customer milestones and quality standards.
• Serve as the primary point of contact for key accounts, building trusted relationships with owners, developers, consultants, contractors, and facility teams.
• Manage commercial post-sale activities including contract negotiations, project profitability, and service agreements.
• Own customer satisfaction and retention through regular business reviews, proactive issue resolution, and continuous engagement.
• Drive service revenue growth by identifying upgrade, retrofit, maintenance, and expansion opportunities while maintaining a healthy sales pipeline.
• Develop and deliver training, coaching, and capability-building programs for partner project managers and delivery teams.
• Oversee service billing and accounts…