Technical Account Manager​/Customer Success Leader - NO COLD Calling

Technical Account Manager / Current Customer Success Leader - NO COLD CALLING

King of Prussia, PA $70,000.00-$ — 4 days ago

Are you passionate about sales but tired of cold calling and wondering where your next deal is coming from? Do you enjoy solving problems and building relationships? Are you tech savvy, not necessarily an expert, but someone who likes collaborating with others to find solutions?

• You will be part of a high-growth company that values teamwork, service, growth‑mindedness, trust, and innovation.
• We reward performance, and top achievers are invited to exclusive all‑inclusive trips.
• We operate nationwide with a shared knowledge base and a collaborative culture that helps every team member succeed.

• Serve as the strategic partner and point of contact for high‑value client accounts.
• Lead regular check‑ins and business reviews to ensure client satisfaction.
• Proactively resolve client concerns.
• Identify opportunities to expand services through upselling and cross‑selling.
• Collaborate with internal teams to design solutions that support client goals.
• Track retention metrics and develop strategies to exceed client satisfaction.
• Maintain trust and confidence with our most important clients.

• 2+ years of client account management experience, ideally in IT or MSP.
• Solid understanding of IT solutions, such as cybersecurity, infrastructure, cloud, and support services.
• Confidence presenting to C‑level leaders and managing complex account portfolios.
• Strong relationship building, negotiation, and communication skills.
• Familiarity with CRMs such as Salesforce, Hub Spot, Connect Wise, or Autotask.
• Analytical mindset with the ability to spot patterns and growth opportunities.
• Base salary of $60‑$70K plus significant bonus to reach $90K+ in year
  1. Build on your base each year as you build your portfolio.
• Medical, dental, vision, and life insurance.
• 401(k) match.
• Unlimited vacation after year one (10 vacation days in the first year).
• 10 paid holidays, including your birthday and a floating holiday.
• Paid sick time and paid parental leave.
• Healthy lifestyle and Amazon Prime reimbursements.
• 40 hours of paid volunteer time.
• Promotion potential and long‑term career development.
• Learning and development programs to support career growth.

Mid‑Senior level

Full‑time

Sales, Business Development, and General Business

IT Services; IT Consulting;
Business Consulting and Services