专业销售门店

加入我们的使命！作为全球领先的建筑、住宅及交通领域舒适、可持续、高效气候解决方案的提供者，我们有责任将地球放在首位。对于我们来说 特灵科技，及通过我们的各项业务，包括 特灵 注册商标 和 Thermo King 可持续发展不仅仅是我们的经营方式——它就是我们的事业。您是否敢于直面全球性挑战，发现具有深远影响的可能性？您是否希望为创造更美好的未来贡献力量？如果您的答案是肯定的，我们诚邀您加入我们，共同大胆挑战可持续世界的无限可能。

了解我们的福利为助您在工作与生活中蓬勃发展而设计。

我们勇敢前行。

周一至周四，与同事在现场办公。周五可自主选择办公地点，根据工作需求灵活安排。

As the Customer Specialist, you will be a trusted advisor to customers and support for the overall Supply team across the district. You will help to resolve customer issues with sales professionalism and timely delivery of quality offerings and solutions. The primary responsibilities will be to process customer quotes and orders and respond to inquiries,questions, or complaints via phone and email, and support Account Managers and multiplestores across the district.

You will ensure customer satisfaction and future sales by being an off the sales counter associate.
You will be expected to work onsite at minimum 4 days a week. You may be expected to work more than 4 days a week on site if it is determined that additional coverage will beneeded for a period. While you are not focused on in-store operational activities, you will havea heightened responsibility on supporting store productivity through answering more customer requests than a typical sales associate.

Therefore, you must exhibit consistent quality in your support, customer service, and Store and Account Management revenue growth.

You will partner with the inside and outside sales teams to ensure sales initiatives are supported. Your support will be given by way of educating yourself on products and programs and maintain contact with customers about the products and programs we offer as a businessor that are being driven by Account Management or Store Leadership.

You will be expected to gain a solid understanding of product offerings, achieve both persona land team sales goals, and take responsibility for the quote and order management processes on behalf of the total team.

• Actively engages phone and e-mail customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions.
• Assists Account Managers to service accounts – takes responsibility to process all quotes and orderson behalf of Account Managers.
• Provides priority service to Account Mangers to ensure they can respond to their customer timelier.
• Actively searches for possible sales opportunities for Account Managers and District
• Engages customers immediately with incoming calls or e-mails.
• Maintains higher quote, order, and revenue volumes than CSAs within the store.
• Provides technical support to customers.
• Drives sales by maintaining current knowledge of all portfolio offerings and demonstrate technical
• knowledge to provide customer value propositions and drive sales.
• Drives sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders.
• Figures out the best method to resolve problems and ensure customer satisfaction while adhering to company policies.
• Makes outbound calls including marketing new products.
• Occasionally visits external customers to better understand their needs and potential sales opportunities in future.
• Flexibility to work overtime/weekends, as required.

• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Helps plan, communicate, and invite customers to store and vendor events.
• Reinforces culture of safety by utilizing all appropriate resources to safely perform all functions ofthe job.
• Understand and execute processes and standard work.
• Identify new…