Customer Relationship Specialist

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Full Time Petersburg, PA Petersburg, PA, US

2 days ago Requisition

Salary Range: $20.00 To $23.00 Hourly

This is an exciting opportunity to join our Perma-Chink Family! We need an experienced Customer Service Representative to join the sales team in our Petersburg, PA store. Perma-Chink is a national specialty building supply manufacturer who sells our products to owners of log homes, in addition to builders and contractors, within a showroom & phone sales atmosphere. You will report to the store manager and become an integral part of our customer service team.

At Perma-Chink we believe excellent caring customer service and education about our products is vital for knowing the best way to care for your home.

Position Summary
:
Primarily responsible for providing engaging and effective customer service for all Perma-Chink Systems customers by utilizing excellent, in-depth knowledge of company products and programs. Self-motivation, urgency of responsibilities, integrity, attention to detail, multi-tasking, and vision are essential for this role.

Roleand Responsibileis:

• Handle inbound,unsolicited prospect calls and convert them into sales.
• Emphasize product/service features and benefits,estimate projects, and prepare sales order.
• Customer sales order data entry, arrange will call pick-ups, and collect payments.
• Increasesalesusingyour skills.
• Become trained&stay updatedon our products,trends&technical information.
• Communicate effectivelywithcustomers, prospects &co-workers in Knoxville&other stores.
• Investigateandtroubleshoot customerserviceconcerns.
• Maintainanorganizedoffice area &showroom space.
• Appropriately communicate brand identity and corporate position.
• Learn to mix and tint products to the standards set forth in company guidelines.

Qualifications:

• High School diploma or equivalent experience.
• Good communication skills, both verbal & written. Excellent listening skills are necessary.
• Dependable to work regular hours Mon.
  
  - Fri 8am to 5pm.
• Abilityto engage customers to buildandmaintain lasting relationships.
• Aptitude for multi-tasking,initiative forself-motivation,& keen problem-solving skills.
• Detail orientedwithaccuracy, with a sense of urgencyin follow-upwithcustomers, co-workers & logistics.
• Professional demeanor, business casual appearance;friendly,outgoing personality.
• Computer, e-mail&data entry skills required.
  
  Proficiency in MS Excel & e-mail skills are mandatory.
• Must be able to lift up to 60lbs.

Compensation:

• $20 - $23/hour based on experience.
• Annual profit-sharing bonus.
• Paid Time off 104hrs (13 days) accrued the first year.
• 12 paid holidays; includes a full week off between Christmas and New Year.
• Life& Disability insurancecoverageforemployees.
• 401kplanwithemployer matching.
• We are a Drug-Free workplace; pre-hire drug test is required & random post-hire testing may be done.
• A pre-employment background may be performed.