Front Desk and Client Outreach

SALT ability Retreat is a salt cave and full-service wellness spa in Skippack Village, PA. We have a strong base of repeat clients and we are adding new ones every day. This role is designed to support our team with current business and grow our booking rate and revenue through client outreach.

We are looking for someone who is organized, confident on the phone, and committed to helping people find the care they need. You will be responsible for scheduling, client outreach, and supporting the growth of our booking rate. This is a sales role
as much as it is a service role
, and we need someone who is comfortable selling services over the phone and knows how to connect a person to something that will support their needs.

• Answer phone calls and respond to inquiries with knowledge and confidence (training provided).

• Book appointments and manage scheduling using our online booking software (Mindbody).

• Make outgoing calls to current clients to reconnect, share new offerings, and encourage rebooking.

• Reach out to local businesses to introduce SALT ability Retreat and explore wellness opportunities.

• Learn all services and treatments so you can speak to them honestly and help clients choose what is right for them.

• Check clients in and out and ensure every interaction reflects our standard of care.

• Track your outreach and follow-up activity and report to your lead each shift.

• Contribute to the team culture by showing up prepared, present, and aligned with our values.

• Genuine passion for wellness and belief in what we do here.

• Strong phone presence and natural ability to build rapport quickly.

• Comfortable initiating outbound calls and following up without prompting.

• Experience with scheduling software or a demonstrated ability to learn new systems.

• Excellent listening skills and the ability to ask good questions.

• Organized, dependable, and communicates proactively with the team.

• Positive, kind, and grounded in their approach to people.

• Eager to learn and willing to participate in ongoing training.

Hours are set and consistent once training is complete. Paid training schedule will be established based on mutual availability.

• Tues­day, Thursday: 4 to 5 hour shifts between 11:30-8:30pm

• One Saturday per month: 9:30 AM to 4:30 PM

• Up to $15.00 per hour

• Paid training

• Employee wellness discount

If you are someone who takes initiative, is comfortable selling services on the phone, and wants to be part of a team that cares about the people it serves, we would love to hear from you.

Please confirm that you are available for the following required shifts:
Tuesdays, Thursdays and one Saturdays.

This position requires in‑person attendance at our Skippack, PA location.