Senior Service Tech Lead

Key Skills

7+ years experience servicing and repairing fire and security systems

• Experience training and leading service technicians
• Ability to document records and reports of assessments and audits of systems

• Assist in the service of security and fire systems hardware.
• Collaborate with team members to ensure compliance with regulatory requirements.
• Adhere to all company policies and industry regulations.
• Assist in creating documentation and reports for security assessments and audits.
• Accurately maintain inventory records for all hardware.
• Maintain tools, vehicles, and equipment and keep parts and supplies in order.
• Provide excellent customer service by responding to support requests promptly and professionally, ensuring user satisfaction.
• Perform other related duties as assigned.

• Complete assigned training modules and certifications within specified timelines.
• Deliver quality service and support that meets or exceeds customer expectations.
• Maintain timely and accurate service documentation.

• High school diploma or equivalent required.
• Valid driver’s license and clean driving record.
• 3+ years of experience in a service role supporting fire systems, security systems, access control systems, and CCTV systems.
• Experience servicing Kidde, DMP, Digital Watchdog, Notifier, and AiPhone preferred.
• NICET 1.

• Familiarity with iPhone/iPad and best practices.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work well in a team environment.
• Eagerness to learn and adapt to using hand and power tools.
• Attention to detail and commitment to accuracy.
• Time management and organizational skills.

Wintegrity