Sales & Service Technician

Sales & Service Technician I – Frontier Internet

Location: 208 E State Street, PO Box 118, Quarryville, PA 17566

Wage Range: Up to $36.09 per hour

To service customers’ needs by installing, maintaining, operating equipment (including copper and fiber optic cable, multi‑line systems, HSI, vehicles used in the construction and splicing of outside plant facilities and any/all new residential/business products) within the communications network, up to and including the customer (residential and business) premises.

• Place poles, cable, buried plant (cable, fiber, pedestals, ground rods, etc.) and all associated equipment and service drops (aerial/buried).
• Use electronic test equipment during any/all types of installation and maintenance as warranted by the work being performed.
• Work on Centrex and small business systems (leased and customer owned), circuits, complex wiring and software.
• Install and maintain voice/data services for customers inside and outside the operating territory, to meet customer and PUC standards.
• Perform splicing, research trouble tickets, perform maintenance repair and preventative maintenance on copper and fiber cable in aerial, underground, manholes and customer premises using various plant elements, work with all cable or fiber facilities, aerial or buried, regardless of size.
• Performs work and uses hand tools at ground level and aloft on ladders, poles and buckets.
• Read and interpret service orders, trouble tickets, circuit diagrams and schematics.
• Learn the installation/operation of new and existing equipment.
• Provide necessary information to complete jobs, trouble tickets and service orders (i.e. dispositions, coding, notes). Coordinate with Assignments department as needed.
• Knowledge of Company’s products and services with the ability to effectively communicate benefits to customers.
• Support and actively participate in promotion of Company products and services.
• Aid and assist other department and contractors as needed.
• Comply with Company vehicle usage and fleet policies.
• Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties.
• Report need for vehicle repair or service and schedule when required and/or prescribed.
• Review all requested services with customer in order to ensure understanding and agreement. Identify opportunities and present product/service options to customers.
• Report any incidents, losses, injuries or property damage to the manager/supervisor and customer when appropriate.
• Follow established safety and security practices/procedures. Perform safety and security inspections as required for the purpose of safeguarding employees and company assets.
• Proactively inform your manager/supervisor of competitive and economic activities in your local market area.
• Perform other duties as requested by supervisor in order to achieve departmental goals and objectives.

• Minimum 3 years outside plant experience including line work, cable splicing of copper cable and/or fiber optic cable and station installation.
• High School diploma or equivalent required.
• Experience in the installation, maintenance repair and use of various types of communications systems for example dial tone, modems etc.
• Familiarity with Internet browsers including but not limited to MS Internet Explorer, Safari, Firefox, Mozilla etc.
• Experience using personal computers, installing software programs and troubleshooting operating systems, software and hardware and installing peripheral devices such as printers, modems etc.
• Basic PC configurations skills (setting IP addresses, pinging equipment, and circuit testing etc).
• Must possess basic PC skills (MS Office suite, email, remote network access keyboarding, ability to retrieve data etc) and ability to learn any/all relevant Company systems requiring PC use and as related to the installation/repair of products requiring PC use including but not limited to HSI.

• HSI or broadband connectivity
• Networking
• DNS
• E-mail delivery
• IP networking
• PC Hardware

• Demonstrate effective interpersonal skills and ability to establish and maintain effective…