Field Service Technician

RESPONSIBILITIES – Job Summary

Looking for a hands‑on job where you can make a difference, travel the country and grow your career? We are not just installing and servicing radiation shielding doors – we are helping to save lives!

The Field Service Technician will assemble, install and repair Veritas Smart Doors®. A strong mechanical aptitude, knowledge of electrical wiring/troubleshooting, computer skills, and hands‑on experience diagnosing and repairing motors are beneficial. The candidate must be willing to learn how to build a Veritas Smart Door® and be able to communicate well, both verbally and in writing, for interactions with the client and for writing service repair reports.

Travel will be required, up to 80%, domestically and possibly internationally if necessary.

• Assemble, stage, set up, and test Smart Doors® at Harleysville factory.
• Crate door components for transportation according to defined SOP.
• Load crates onto trucks for delivery to job site.
• Unload trucks as product is delivered to Veritas.
• Pick‑up parts from local vendors as needed.
• Unpack delivered supplies and log into inventory, as needed.
• Understand the features and benefits of all door products, and how to communicate to all levels.

• Travel to customer sites for Smart Door® installation.
• Travel to customer sites to install finishes on installed doors.
• Represent Veritas positively and professionally at all times while traveling for Veritas.
• Provide customer service via telephone and remote sessions for initial troubleshooting and diagnostics of shielded doors.
• Travel to customer locations to provide onsite diagnostics and servicing of shielded doors, including accessing the area above the door for servicing.
• Travel to customer sites to provide regularly scheduled preventative maintenance.
• Travel to customer sites to provide Smart Door® training for GC’s, subcontractors, medical staff and maintenance personnel.
• Provide feedback from service visits that enables continuous improvement of the Smart Door® product line.
• Serve as brand ambassador of Veritas; create and develop excellent relationships with key contacts at customer locations to learn how Veritas can better serve their needs with our product, training and support.

• Attend and participate in weekly meetings.
• Support cross‑functional team initiatives.
• Participate in Veritas CARES events when possible.
• Balance team and individual responsibilities; give and welcome feedback, contribute to building positive team spirit; put success of team above own interests.
• Willingness to perform any and all duties as assigned by leadership to support the team; respectful attitude and professional approach to leadership decisions.

• Implement daily the Veritas Core Values:
  Vision of ways to improve/streamline door installation and service techniques;
  Excellence by ensuring your work is the best it can be;
  Respectful of clients, team members and leadership;
  Integrity by always being honest and fair in all areas;
  Teamwork by listening and hearing what others say and working together to find a solution that’s best for all;
  Achieve with having a positive, can‑do attitude and meeting/exceeding your goals;
  Serve by being a good steward and helping others in need.

• Ideal candidate will have either a two‑year associate’s degree in Electro‑mechanical technology, or vocational training in electronics and mechanical systems, or equivalent experience.
• Knowledge of mechanical assemblies, servo motors, PLC logic, embedded computers, gears, bearings, linear drives, electronics and mechanical systems, internet connectivity.
• Ability to read and interpret construction and engineering drawings.
• Prior field service experience of sophisticated computer‑controlled equipment is desired.
• Must be a self‑starter with the ability to work independently or part of a team.
• Strong time management and prioritization skills; ability to organize, multi‑task and work under pressure; strong attention to detail.
• Goal‑oriented – naturally motivated to set and reach goals.
• Excellent…