Lead Field Service Engineer

Lead Field Service Engineer

American Crane & Equipment Corporation
· Douglassville, PA

Full-Time | On-Site | Non-Exempt | Travel: 10–20%

What This Role Really Is

This isn't a desk job with a binder of Power Points. The Lead Field Service Engineer is the person who makes sure every technician who touches a crane or hoist for American Crane knows what they're doing — and can prove it.

You'll own the development and delivery of structured technical training programs that turn industrial electrical knowledge into real-world technician capability. Think: PLC troubleshooting walkthroughs with technicians gathered around a control panel. Hands-on demonstrations of motor-control systems. Practical assessments that separate "I watched a video" from "I can isolate the fault."

You're part instructor, part curriculum developer, part technical mentor — and the reason our field service team operates with consistency, safety, and confidence across every job site.

What You'll Do

Technical Training Program Development

• Design, build, and continuously improve structured training programs covering electrical fundamentals, industrial controls, PLC systems, motor controls, and troubleshooting
• Create lesson plans, technical presentations, hands-on exercises, practical assessments, and training reference materials
• Establish structured learning pathways that progressively develop technician knowledge and practical capability
• Translate engineering documentation, OEM materials, and technical specs into practical instructional content
• Review and update training materials as equipment, technology, and procedures evolve

Technical Instruction & Mentorship

• Deliver classroom, shop-based, and field-based technical instruction
• Conduct hands-on demonstrations of electrical equipment, control systems, diagnostic methods, and troubleshooting procedures
• Explain PLC logic, motor controls, and industrial electrical systems using practical, real-world examples
• Adjust instructional approach based on each technician's background and experience level
• Mentor developing technicians — provide constructive feedback and identify growth areas
• Evaluate technical understanding through practical demos, written assessments, and observed performance

Electrical Safety Training & Qualification Support

• Reinforce compliance with ACECO's electrical safety program and applicable safety requirements
• Provide technical instruction on NFPA 70E principles, lockout/tagout, arc-flash hazards, PPE, and safe use of electrical test equipment
• Support electrical safety qualification training in coordination with Safety and designated electrical authorities
• Evaluate and document technician competency within the scope of assigned training responsibilities

Training Records & Qualification Management

• Maintain accurate technician training records — course participation, assessment results, qualification status, and refresher schedules
• Develop and maintain training matrices, checklists, schedules, and competency documentation
• Identify overdue, incomplete, or expiring training requirements and flag them to leadership

Technical Resource & Field Support

• Serve as a go-to technical resource for field service technicians and leadership on industrial electrical and controls systems
• Participate in field visits to observe technician performance, provide on-site instruction, and reinforce best practices
• Support investigation of recurring technical issues to identify training-gap root causes
• Coordinate with Engineering and OEMs to clarify technical information and incorporate equipment changes into training

Who Thrives Here

This role is built for someone who gets genuine satisfaction from watching a technician go from uncertain to confident — and who has the technical depth to earn credibility on the shop…