Job Coach​/Case Manager-Supported Employment

Location: Newton Center

Job Description

The Job Coach/Case Manager is responsible for providing job training, coaching, and ongoing supportive supervision to a group of approximately 24 adults with developmental and intellectual disabilities employed across various departments at Boston College. This role also includes case management duties for 6-8 program participants, acting as a liaison and advocate with external agencies and internal departments to ensure clients’ success in their employment and personal development.

Key Responsibilities

• Job Coaching and Training:
  Assist clients with developmental disabilities in successfully meeting job expectations and becoming integrated into the competitive workforce.
• Promote Independence:
  Support participants in enhancing their independence by using task checklists, time-management techniques, motivational strategies, and person-centered assistive technologies.
• Foster Positive Relationships:
  Build and maintain strong working relationships with clients and their respective department staff to encourage positive supervisory dynamics.

Workplace Support

• Facilitate additional natural supports within the workplace by providing disability education and person-centered guidance to ensure optimal placement outcomes.
• Individual Support Plan (ISP):
  Regularly review client records and follow the guidelines outlined in each client’s Individual Support Plan.

Skills Development

• Model, guide, and provide alternative strategies to help clients improve their work quality, productivity, and interpersonal skills, while addressing any challenges related to sanitation or other work tasks.
• Advocacy:
  Advocate for necessary workplace accommodations and encourage self-advocacy in clients, empowering them to communicate ideas, concerns, and career goals with employers and external supports.

Supervision and Mentorship

• Oversee Boston College Pulse students, guiding them to connect course material with real-world community service experiences.

Effective Communication

• Use the most effective communication methods (assistive technology, sign language, visual aids, cueing, repetition, etc.) to ensure clear and successful interaction with clients.
• Policy Adherence:
  Assist clients in adhering to both departmental policies and program requirements (e.g., work conduct, absence protocols).

Documentation and Reporting

• Document client observations, progress, and staff interventions on a daily/weekly basis, compiling monthly data and submitting timely reports to relevant state agencies.

Vocational Improvement Plans

• Develop annual Individual Support Plans to outline measurable vocational goals, work and safety assessments, and progress updates.

Liaison Role

• Serve as the primary liaison between clients and their respective departments, as well as external social support networks (residential staff, legal guardians, DDS Service Coordinators, etc.).

Encourage Utilization of Resources

• Promote and encourage clients to engage with available educational, social, and rehabilitative services, collaborating with external supports to enhance client outcomes.

Payroll and Social Security

• Obtain payroll information from the Human Resources Service Center for clients, ensuring proper coordination with housing and Social Security requirements.

Career Satisfaction

• Conduct regular one-on-one meetings with clients to assess career satisfaction, review vocational goals, and document progress.

Client Rights

• Advocate for and uphold clients' rights both in and outside of the workplace.

Training and Support

• Assist in the training of student employees and volunteers to support the program’s goals.

Other Duties

• Perform additional responsibilities as assigned by the Assistant Program Coordinator.

Full-Time Equivalent Hiring Range: $52,400 to $65,500; salary commensurate with relevant experience.

Requirements

• Bachelor's degree in a Human Services field.
• Minimum of 2 years of experience working with individuals with developmental and intellectual disabilities.
• Strong ability to work independently and as part of a team.
• Excellent problem-solving skills with a proactive, initiative-driven approach to tasks.
• Ability to manage multiple responsibilities, prioritize, and meet…