Director of Client Services

Full job description

Position summary

Duties and responsibilities include, however are not limited to the following:

• Ensures that all clients are receiving appropriate services as contracted with placing agency.
• Represents Advantage Care Group at all client court proceedings.
• Addresses all client grievances
• Works in conjunction with Program Manager and Residential Coordinator to ensure that all client based programs are working at an optimal level

Position Qualifications

• Required:
  
  Bachelors Degree in Human Services or a minimum of 60 credits from an accredited college/ university and 6 years experience.
• Experience in CASSP system and/or residential care preferred.
• All candidates must pass a required background check as outlined in The Background Check Policy in regards to Clearances and Certifications mandated by the State Department of Human Services, Federal guidelines, NSOR and possess a valid Driver’s License.
• Knowledge of computers and word processing software such as MS Word, Excel, and Office.

Working Conditions

Working environment is generally favorable; there is the potential for adverse and/or hazardous events related to working with the youth. Advantage Care Group is located in a private community setting.

Physical Demands

Walking or standing 2/3 of the workday. Sufficient mobility, coordination and body strength to safely restrain a child or adolescent. Ability to administer First Aid and CPR.

Special Training / Skills

Thorough understanding of age, cognition, and developmental stages of school age children. Effective communication skills and ability to quickly form trusting relationships with child/adolescent population. Attend and participate in all in-service training programs.

Specifications

The general nature and level of work being performed are contained in this job description. This job description should not be construed as an exhaustive list of all responsibilities, duties and skills required for the position. This job description does not state or imply that the duties described herein are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

This job description does not constitute a contract of employment or promise, nor does it create an implied duty or contractual obligation. It is simply an overview of the job responsibilities to be performed. All employment at ADVANTAGE CARE GROUP is “at will.” This means that either the employee or ADVANTAGE CARE GROUP has the right to terminate the employment relationship with or without cause and with or without notice.

Hours

Directors will work an 8-hour shifts, preferably 8-am until 5:00 pm daily, however due to the nature of this position, there may be unforeseen occasions where the hours will need to be flexible and may exceed the 8-hour shift providing continuous consumer supervision. Directors may be required in an emergency to be retained for a brief period after their regular shift.

Employees Supervised: N/A

All Job Description s are subject to possible modifications to reasonably accommodate individuals with disabilities.

Schedule:

• 8-hour shifts (8am-5pm daily)