Engineer - Technical Support

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting‑edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography
, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Role Overview: We are seeking a highly skilled Support Engineer to join our SDK Support Team with a focus on Android support. This role involves developing and delivering end‑to‑end solutions for customers, integrating biometric SDKs across platforms, and providing technical expertise to resolve complex queries. The ideal candidate will have strong coding skills, cross‑platform experience, and the ability to collaborate with global teams and customers.

Roles and Responsibilities:

• Recommendation and Presentation of the product with details to the customer
• Development of fully functional solution for queries and roadblocks from the customers (PoC).
• Programming the features across platforms and languages (Windows/Linux in Android,  Java C#, C++, and other as required)
• Leading a team to handle global customers
• Coordinating with teams in different regions and time zones at the same time.
• Coordination between different Business Units and Verticals within the organization
• Design and develop solution according to the customer objective and requirements
• Resolving any software and hardware related issues and queries
• In depth knowledge of the complete package of Product (Software and Hardware) with the intermediate processes and working

What is Expected to be Done:

• Providing End to End solution on the Product
• Coding for particular feature or integrating different features to develop a solution
• Understanding and debugging codes from customer side or other Business Units
• Interacting with global customers, understanding the objectives of the project.
• Documenting in details of the projects with Product and Business opportunities.
• Willingness to take up new challenges from customer
• Quick Learner for the changes and advancement of technologies

Technical

Skills:

• Excellent coding and debugging skills for proprietary as well as generalized objectives
• Able to understand the structures of different platforms and program accordingly, Android,  Java, Next.
  
  Js Other Object-Oriented Programming
• Experience in working with sequential programming languages like Android,  Java
• Experience with Databases: SQL Server, Oracle, MySQL, Proven expertise in writing SQL Query, Stored Procedures, Trigger, and Function, View
• Experience in Developing Web Services and Applications
• Experience of developing tools & application using the Android & Apache Thrift software framework
• Experience in working across the different platforms and OS like Windows, Android, Linux
• Good hands on with tools like Excel, Power Point
• Hands on experience with different IDE like Visual Studio, Eclipse, Netbeans, Android Studio etc

SDK-Specific Responsibilities:

• Understand and integrate biometric SDKs into customer applications.
• Provide hands‑on technical support to developers integrating with SDKs.
• Design and deliver sample code, integration guides, and troubleshooting documentation.
• Debug SDK‑related issues across languages and platforms.
• Maintain up‑to‑date knowledge of SDK updates, patches, and features.
• Provide feedback to R&D teams to improve SDK functionality and usability.