Driver Manager

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Driver Manager is a member of the Day & Ross Operations Team. The role requires driver managers to ensure safe, on‑time delivery for various customers, while maximizing the productivity and profitability of an assigned fleet of drivers and trucks. Driver Managers are also responsible for creating a positive quality of work for drivers and providing safe and effective driver management to enhance driver retention and ensure adherence to company policy and procedures.

Location:

Landisville, PA

• Ability to multitask effectively
• Ensure driver success through relationship building, effective communication, positive recognition and timely addressing of issues (performance and personal related)
• Provide complete load information, including routing and directions to ensure drivers are fully prepared for work assignment
• Assist and coach driver on time management issues, i.e., departure times, driving time management to ensure on‑time delivery and hours of service compliance
• Assist and coach drivers with on‑board ELD system and HOS compliance
• Monitor all on‑board ELD message communication
• Maintain accurate and complete files for all records within TMS System – for drivers, trips and customers
• Answer phones and electronic communication from both drivers and customers
• Monitor TMS System software for correct trip information and flow
• Follow all established processes, procedures and protocol
• Maintain compliance with DOT regulations and company rules
• Understand driver pay structure
• Process driver requests for time off according to company policy
• Document any issues or discussions with the driver regarding performance
• Tele‑market to develop current and new business opportunities for Day & Ross; build a portfolio of clients by researching and seeking out prospects via sales calls
• Cultivate existing brokerage customers for new opportunities for continued growth
• Negotiate and arrange for transportation of goods
• Utilize various tools in the ELD and TMS systems per company processes and procedures
• Monitor critical loads, determine when a recovery plan is needed, and execute plan to ensure on‑time delivery or other objectives
• Work with Driver Management Team to coordinate weekend dispatch coverage on a rotating schedule as needed
• Work with team in development and continuous improvement of efficient operating practices
• Maintain integrity of driver manager position on weekend work rotations
• Lead teams of drivers; work alongside Senior Leadership

• Minimum of a high school diploma or GED, with logistics experience preferred
• 4‑year college degree preferred
• Knowledge and experience in transportation required
• Previous supervision, transportation and/or operational experience necessary
• Experience leading a team of front‑line employees and supervisors from a remote setting
• TMS System software expertise preferred
• Experience with People Net or Qualcomm systems
• Contributing to the development and maintenance of operational budgets
• Must have strong, positive leadership, influencing and follow‑up skills
• Knowledge of DOT rules and regulations
• Proficient in the use of MS Office applications; working knowledge of SAP Small Business a plus
• Communication skills – very high level of verbal and written communication
• Demonstrated customer relationship skills and excellent customer service
• Strong conflict resolution skills
• Able to work deadlines in a high transactional environment
• English communication – verbal and written
• Minimal supervision; candidate will be required to work efficiently by themselves

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, truckload, residential, dedicated fleet solutions and logistics.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements in alignment with our business practices, capabilities, and values.