Client Service Representative- Mailroom

Client Service I Representative
- Mailroom

US-PA-Oaks

Job : 34349

Type: Full-Time

# of Openings: 1

Category: Office Services

PA
- Oaks-SEI-MS

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

Main Responsibilities:

• - Promptly informs supervisor of potential problems or customer concerns.
• - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• - Strong focus on providing good customer service.
• - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
• - Site responsibility and location of coverage may change based on client and/or division needs.

• -Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
• -Tracks courier and accountable items (Fed Ex, UPS, Certified Mail, etc).
• -Researches and routes unidentified and generic mail.
• -Receives, logs, delivers and tracks messenger items.
• -Responds to customer requests.
• -Performs routine upkeep of equipment.
• -Records and tracks customer inquiries and fulfillment of requests.

• -Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
• -Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
• -Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.

• -Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
• -Analyzes ongoing activity of inventory.
• -Assists in identifying slow moving and obsolete inventory or when inventory levels are low.
• -Monitors and communicates status of inventory.
• -Initiates, conducts and reports on Physical Inventories.

• -Responsible for the accuracy and control of the shipping and dock operations.
• -Experience in operation of a palette jack, regularly lifting heavy objects (50+ lbs) is required.
• -Retrieves merchandise from stock or freight carrier, frequently with a palette jack.
• -Verifies incoming shipments corresponding to packing lists.
• -Completes required receiving documentation in order to maintain accurate department records.
• -Packs, weighs, and labels parcels in a manner which minimizes the occurrence of transport damage.
• -Responds to inquiries from internal personnel and customers and provides shipping status information.

Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.20 to $23.37/ hr

• - HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• - Basic computer skills/technical knowledge.
• - Ability to multitask and prioritize in order to meet deadlines.
• - Good customer service and communication skills.
• - Ability to work with minimal supervision.
• - Ability to work OT as needed.
• - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• - Ability to lift up to 50lbs.
• - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

About our Company
- Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With…