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Service & Operations Manager
Job in
3 Merion Terrace, Aldan, Delaware County, Pennsylvania, 19018, USA
Other locations: Aldan, Philadelphia, Delaware County, Clifton Heights
Listed on 2026-01-12
Other locations: Aldan, Philadelphia, Delaware County, Clifton Heights
Listing for:
KAAST Machine Tools Inc
Full Time
position
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Listed on 2026-01-12
Job specializations:
-
Warehouse
Operations Manager -
Management
Operations Manager
Job Description & How to Apply Below
✔ Verified email
The email address of this poster has been verified as a functioning email address of a business or individual. This "Verified email" check mark does not in any way indicate or represent our authentication or approval of the poster of this job listing to be wholly genuine, professional or accurate. Please read our Jobseekers FAQs, and use caution & common sense when applying for jobs online.
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We are seeking a hands-on Service & Operations Manager to lead technical support and warehouse operations from our Aldan, PA location (19018). This is a full-time, in-office role for candidates living within a one-hour commute. You will serve as the technical lead for customer support, oversee machine preparation and warehouse operations, and manage service activity from initial call through resolution. Travel is approximately 25% and includes on-site service, installations, and 1–2 trade shows per year.
Responsibilities
- Troubleshoot and resolve customer issues involving electrical, mechanical, hydraulic, and control systems via phone, email, and on-site service.
- Lead and coordinate service calls, prioritizing workload and documenting all activity in the CRM system.
- Oversee warehouse operations, including loading dock activity, spare parts, tools, and general facility upkeep.
- Schedule and prioritize service calls and trips for all technicians.
- Inspect, test, and commission new machines (uncrating, power-up, diagnostics, and functional testing).
- Prepare machines for shipment, ensuring all electrical and mechanical systems are fully operational.
- Deliver timely, professional, and accurate technical support to maintain high customer satisfaction.
Position Requirements
High School,
1+ Years
work experience Qualifications
- 2+ years of hands-on experience with industrial electrical systems, including PLCs, VFDs, phase relays, and 230V/480V motors.
- Minimum 2 years management experience.
- Strong mechanical troubleshooting skills (gears, pulleys, bearings, hydraulics) and ability to read electrical schematics and blueprints.
- Experience servicing or supporting machine tools (chip-making or forming equipment preferred).
- Proficient with Microsoft Office and comfortable using CRM systems.
- Self-motivated, dependable, and comfortable taking ownership of technical and operational challenges.
- Clean driving record and ability to travel approximately 25%.
- Must reside within one hour of Aldan, PA (19018); this is a fully on-site role.
Additional Information / Benefits
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Questions to answer on applying for this job
- At least 2 years of Electrical Experience
- At least 2 years of Machine Tool Experience
- At least 2 years of Management Experience
- Within 1 hour commute to Aldan, PA
Contact Information
Contact Name: KAAST Machine Tools Inc
Contact Phone: 6104417317
Preferred method of contact: Email with CV via Application Box below.
Please mention in your application that you found this listing on Learn4Good.com.
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