Warehouse Supervisor

SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world. From our global offices, we reach customers in more than 160 countries and regions.

Founded in 2012, SHEIN has nearly 18,000 employees operating from offices around the world, with U.S. Headquarters located in Los Angeles.

In SHEIN, we work with outstanding, creative, and capable peers. We share an energetic and open culture for capable people to discern, work and ignite as a team.

At SHEIN, our culture is driven by our core values:
Customer First, Take Ownership, Deliver Results, Make Change, and Celebrate Diversity. These are not just words, they are the principles that guide our work as we strive to meet the needs of our customers around the world.

We're seeking a Warehouse Supervisor - Inbound & Inventory to conduct the inbound and inventory management module at our US East Region 3PL warehouse. This role is the first point of accountability for new business and new inventory programs landing on the inbound side, helping ensure a smooth end-to-end inbound chain and accurate, reliable inventory data through effective 3PL management and collaboration — while progressively building local data monitoring and improvement capabilities.

Working alongside the outbound side, this role forms a closed-loop division of labor.

• Perform daily operational support across the entire inbound chain, including appointment and scheduling management, receiving execution, put-away, and storage capacity management.
• Monitor storage capacity utilization and coordinate with arrival depth and breadth to ensure reasonable use of bin locations.
• Follow up on receiving and put-away accuracy, manage exceptions, and drive on-site corrective actions.
• Support the inbound launch of new inventory programs and new business, and deliver replicable inbound solutions.
• Coordinate cycle counts, mid-year and annual full counts, and exception counts to ensure physical inventory matches system data; supervise daily inventory discrepancies (overages/shortages) and drive root cause analysis.
• Track discrepancy resolution to closure, optimize counting processes and execution standards, and develop counting plans to continuously improve counting efficiency and accuracy.
• Serve as the business-side representative for the US East Coast, overseeing daily fulfillment of the inbound and inventory modules by 3PL service providers; monitor and assess 3PL key metrics such as receiving timeliness rate, put-away accuracy rate, and in-warehouse discrepancy rate.
• Facilitate daily and weekly operations review meetings with the 3PL to identify operational bottlenecks and drive improvements; drive the 3PL to execute SOPs in accordance with company standards, and hold them accountable for improvement outcomes.
• Monitor core metrics such as inbound timeliness rate, put-away accuracy rate, and inventory accuracy rate; identify abnormal fluctuations and drive improvements; independently complete the full closed loop of metric monitoring, anomaly identification, and improvement tracking.
• Assist in developing and refining inbound and inventory operation SOPs to ensure process standardization.

• Two plus years of work experience as a warehouse supervisor.
• Highly effective supervisory skills and techniques.
• Knowledge of warehouse software packages.
• Ability to input, retrieve and analyze data.
• Excellent communication and interpersonal skills.
• Proven ability to direct and coordinate operations.
• Proficiency…