Receptionist, Administrative​/Clerical

Job Title: Receptionist

Location: Veterinary Vision, Penrith

Job Type: Full-time, Permanent

Hours: 40 Hours per week, 8.30 am - 5.30pm. No weekend work

Veterinary Vision is looking for a friendly, organised, and professional Receptionist to join our busy specialist veterinary hospital. This role is key to delivering excellent client service and ensuring the smooth day‑to‑day running of reception.

You will be the first point of contact for clients
, supporting appointment bookings, enquiries and administrative processes while working closely with the clinical and nursing teams.

• Welcome clients and provide a professional, friendly service
• Manage telephone calls, emails, and reception enquiries
• Book appointments and assist with referrals and repeat prescriptions
• Complete daily banking and reconcile payments
• Monitor and follow up outstanding client balances
• Maintain accurate client and patient records
• Carry out weekly health & safety checks for reception areas
• Support general administration including scanning and filing

• Excellent customer service and communication skills
• Strong organisation and attention to detail
• Ability to work in a busy environment and prioritise tasks
• Professional, calm, and team‑focused approach
• Experience in administration or reception roles (veterinary or medical experience is a bonus)

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme