Bank Receptionist - Glenridding Job Penrith area,England UK,Administrative/Clerical

Cumbria Health is looking for a friendly, organised, and patient‑focused individual to join our Reception Team at Glenridding Health Centre on a bank contract basis.

As the first point of contact for patients, you will play a key role in creating a welcoming and efficient environment while supporting clinicians and the wider practice team. The role involves reception duties, appointment management, administration, and liaison with healthcare professionals and external agencies.

Key duties

Be the first point of contact for patients arriving at the Health Centre.

Process confidential patient information to pass to clinicians.

Open premises at the start of the day, set alarm, check heating, air‑conditioning, panic alarms and prepare the premises.

Contact patients with appointment times.

Keep a watchful eye on patients waiting; alert relevant professional if symptoms worsen.

Alert emergency services in case of an emergency and/or gain help from within the department.

Coordinate workload to capacity.

Carry out equipment checks and report issues to the Practice Co‑ordinator.

Work autonomously, managing own workload effectively, referring to line manager when necessary.

Receive and make calls as required, handling heavy phone/patient traffic; divert calls and take messages as appropriate. Ensure the telephone system is operational at the start of each day.

Scan and attach patient data to electronic records.

Pull, file, and photocopy patient paper records.

Sort, screen, and distribute incoming internal mail. Process outgoing mail following procedure.

Secure premises at the end of the day ensuring the building is fully secured, lights off, alarm activated.

Adhere to all Cumbria Health policies and procedures.

Participate and ensure own ongoing development.

Receive all incoming deliveries, open and distribute accordingly.

Maintain a high level of confidentiality and comply with the Data Protection Act. Ensure confidentiality and security.

Undertake any other activities deemed appropriate and necessary by the organisation.

Qualifications

GCSE English and Maths (or equivalent).
ECDL or equivalent.
NVQ Business Administration.

Skills and Aptitudes

Excellent oral and written communication skills.
Excellent telephone manner.
Ability to prioritise and manage own workload.
Friendly, helpful and can‑do approach.
Ability to carry out work accurately to specified deadlines.
Excellent organisational skills.
Ability to work on own initiative.
Ability to work under pressure.
Ability to maintain a high level of confidentiality.

Knowledge

Previous experience working within the NHS.
Previous experience in a similar role.

Personal Circumstances

Positive.
Confident.
Well organised.
Good team player.
Flexible.
Ability to build rapport and effective relationships at all levels.
Demonstrate initiative.
Ability to maintain workload in a sometimes busy and demanding environment.

Other requirements

Willingness to undertake further training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

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