Visitor Assistant

Overview

Title:

Visitor Assistant

Location:

Brougham Castle, Penrith, Cumbria, CA10 2AA

Salary: £12.39 per hour / 8 hours per week

Contract:

Fixed Term until end of October (April to October)

Note:

All salaries will increase following the NLW rise on 1 April 2026 to a minimum of £12.71 per hour.

Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Brougham Castle, working 8 hours per week.

• Ensure visitors have a great time from arrival to departure, delivering an engaging visitor experience.
• Provide recommendations to personalise visits, including information about English Heritage membership and on-site activities.
• Help ensure the site is accessible, safe and well presented at all times.
• Contribute to a positive visitor experience through teamwork and strong customer service.

• No history background is required; a passion for people and excellent customer service is important.
• Ability to work as part of a team and deliver high-quality customer service to a diverse audience.
• Role involves variable pace; some days are busy, others quieter, especially in wet weather.
• Some paid or voluntary experience with the public is beneficial, but full training and support are provided as part of induction.
• Weekend and Bank Holiday work is required; more information provided at interview.

• Career progression opportunities within the heritage sector in retail, food and beverage, or general management.
• Opportunities to attend live music and history events.
• Free access to all English Heritage sites for you and up to 6 friends and/or family members.
• 25% discount in shops and cafes.
• Enhanced maternity/paternity/shared parental leave.
• 25 days' holiday plus Bank Holidays pro rata, rising to 28 days after 3 years.
• Options to buy additional leave.
• Matched pension contributions up to 10%.

To find out more about us, register via one of the links below join us at one of our webinars.

Wednesday 4 February 2026, 6–7pm

You can also find out more about us here:  and meet some of our people and hear about why they enjoy working with us:

Everybody's welcome at English Heritage.

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We are committed to making English Heritage an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally, including Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role, with a network of Mental Health First Aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme, and support to implement reasonable adjustments.

If you would like to talk to us before you apply about workplace adjustments or working patterns, please contact Denise Gallagher la

You will need to refer to the following documents when completing your application.