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Customer Success Mgr./ CSM Client Relationship Manager

Head of Customer Care – Regional CX Leader

Job in Penrith, Cumbria County, CA11, England, UK
Listing for: Elvet Recruitment
Full Time position
Listed on 2026-02-13
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Client Relationship Manager
  • Management
    Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 125000 - 150000 GBP Yearly GBP 125000.00 150000.00 YEAR
Job Description & How to Apply Below
A leading house builder is seeking a Head of Customer Care located in Penrith, England. In this role, you will oversee the regional Customer Care function, ensuring exceptional post-completion experiences for homeowners. Responsibilities include leading the Customer Care team, managing complaints, and improving service standards. The ideal candidate will have a degree or equivalent experience in Customer Service or related fields and proven leadership skills.

The position requires a full UK driving licence and offers opportunities for travel.
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