Customer Service Assistant - Branch

About the Role

This will be a part‑time role and you'll work 31.75 hours per week, working Tuesday to Friday 8:45 am to 5:15 pm with a 1‑hour break (including every other Saturday from 8:45 am to 12:15 pm).

As a Customer Service Assistant, you will be part of a team that is committed to delivering an outstanding customer experience. In addition to providing an efficient cashiering service, our colleagues can spot opportunities to help customers, talk confidently about our brilliant products and services, and generally look after customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business.

The role will be primarily based at our Penrith Branch, but you may be required to work in other branches in the Lakeland area including Appleby & Keswick, depending on business need.

• A passion for people and delivering an outstanding customer experience
• Exceptional communication and organisational skills
• Confidence in working in a customer‑facing environment and motivation to achieve key objectives

Salary – Starting on £20,858.68 p.a.; following training your salary will increase to £21,762.17 p.a.

Holidays – 25 days holiday plus public holidays and the opportunity to buy or sell up to 3 days (pro rata).

Learning and Development opportunities – We want you to grow in your role. We'll work together to support your personal and professional development.

Health and Wellbeing – a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and a Cycle to Work scheme plus a personal wellbeing day.

Community Day – We offer our people an extra paid day off every year to help local charities and community organisations.