Customer Service Agent

Role

Customer Service Agent

Reference: JUN

Location: Penrith

Salary: £28,734.00 pa + bonus up to £1,408 pa
Weekly Hours
: 42.5 hours / week

Working Hours: Monday - Friday 8:00-17:30;
Saturdays on rotation 08:00 - 12:00.

As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.

As a Customer Service Agent
, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.

Our branches are busy, fast-paced places to be and, as a Customer Service Agent
, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. You’ll excel at managing more than one task at a time—from sourcing vehicles and booking, resolving customer rental queries, administering customer accounts, to overseeing daily vehicle movements in and out of the branch.

You don’t need any previous industry or vehicle rental administration experience to join our team; our proven induction training will take care of that. You’ll need customer service know-how, administration skills and a calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence).

As a Customer Service Agent
, we offer:

• A fantastic quarterly bonus scheme (up to £1,408 pa OTE)
• Start with 24 days, increasing to 26 days with service, plus flexibility to buy or sell up to 5 extra days each year; public holidays and an extra day off for your birthday
• Free life assurance (2x salary)
• Well-being services (incl. 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance)
• Exclusive colleague-only vehicle-leasing schemes
• Pension &
  save-as-you-eearn share scheme
• Benefits App with discounts and cashback (Tesco, Asda, Currys, B&Q, Wickes, etc.)
• Stream App for financial wellbeing and discounts

With over 60 branches nationwide, Northgate Vehicle Hire is the UK’s go-to provider of light commercial vehicle rental solutions, partnering with major organisations. We are part of ZIGUP, a provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We were awarded a King's Award for Enterprise in 2025 for promoting opportunity and social mobility.

We’re committed to a diverse, inclusive, and respectful workplace. If you need adjustments during the recruitment process, let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.