Hotel Receptionist

Job in Penrith, Cumbria County, CA11, England, UK

Listing for: Westmorland Hotel

Full Time position
Listed on 2026-06-18

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bilingual, English Customer Service, Event Manager / Planner
Hospitality / Hotel / Catering
Customer Service Rep, Event Manager / Planner

Salary/Wage Range or Industry Benchmark: 40000 GBP Yearly GBP 40000.00 YEAR

Position: Hotel Receptionist - Westmorland Hotel

You will be the warm and welcoming face of our hotel, making each customer feel part of the family. With a friendly smile and attention to detail you will make sure each interaction with our guests is efficient and calm, leaving a positive impression.

Responsibilities

Greeting and checking-in and out guests ensuring each and every one of your guests has a positively memorable experience each and every time they visit

Making room reservations and responding to customer queries either face to face, by telephone or online in a timely and considerate manner

Constantly finding innovative ways to put a smile on your customers face. It could be as simple as offering to book the best table in our restaurant or it could be upgrading the room of a guest who has stayed with us 5 times in the last 12 months.

Carryout thorough checks of future bookings to ensure booking system is accurate and matches local paperwork

Balance cash and credit card payments

Be the main point of contact between guests and the rest of the hotel team

Shift Details

The position will include a variety of shifts including some early and some late shifts

Qualifications

You should have a positive 'can do mindset, a passion for delivering great customer service and a willingness to learn .If you have previous experience in a Hotel Reception environment that's great but don't worry if you don't. We offer full training to get you up to speed and give you knowledge of all our products and how we work at the Westmorland Family.

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