Receptionist​/Administrator

We are seeking a highly organised Receptionist/ Administrator tojoin our small, busy but friendly team. As the first point of contact for patients, the Receptionist plays a crucial role in providing excellent service for our patients. If you have strong administrative skills and apassion for helping others, we would like to hear from you.

• Greet and check-in patients, ensuring a warm and welcoming atmosphere
• Schedule appointments and manage the appointment calendar
• Verify patient information and update records as necessary
• Answer phone calls and respond to enquiries in a professional and timely manner
• Maintain cleanliness and organisation of the reception area
• Collaborate with healthcare providers and other staff members to ensure efficient workflow
• Complete any relevant clinical forms prior to patients appointments to support the GP in running efficient clinics this may be either in person with the patient or over the phone
• Support the GP to make referrals to hospital departments such as SDEC, A&E and helping arrange patient transport, ambulances etc
• Arrange follow up appointments at the GPs request & support in the clinical management of patients to ensure a smoother process for our patients
• Review any documents sent in by patients and make sure the relevant information is brought to the GPs attention & code information in the patient records
• Review messages received by the practice and signpost patients to the most relevant appointment
• Support GPs during complex patient appointments, helping to input information onto the clinical systems to ensure a smoother process for appointments
• Support the GP with adequate and accurate summarisation of medical records

We are a traditional, expanding,patient focused and innovative dispensing practice of 2808 patients and are ahigh QOF achiever. Kirkoswald Surgery has an outstanding CQC assessment and lies in the picturesque Eden Valley, on the edge of the Lake District National Park and 8 miles from Penrith with its excellent transport links,schools and amenities. We are very much a part of our local community and our excellent relationship with our patients is based on mutual care and respect.

We have high rates of accessibility for patients, running a remote triage system with most of the workload being dealt with on thesame day and have high patient satisfaction scores.

We are a small, friendly and cohesive team of GPs, Practice Nurses, HCA and Dispensers all supported by a superb adminteam as well as being part of Eden PCN.

• Greet and check-in patients, ensuring a warm and welcoming atmosphere
• Schedule appointments and manage the appointment calendar
• Verify patient information and update records as necessary
• Answer phone calls and respond to enquiries in a professional and timely manner
• Maintain cleanliness and organisation of the reception area
• Collaborate with healthcare providers and other staff members to ensure efficient workflow
• Completing any relevant clinical forms prior to patients appointments to support the GP in running efficient clinics this may be either in person with the patient or over the phone
• Support the GP to make referrals to hospital departments such as SDEC, A&E and helping arrange patient transport, ambulances etc
• Arrange follow up appointments at the GPs request & support in the clinical management of patients to ensure a smoother process for our patients
• Review any documents sent in by patients and make sure the relevant information is brought to the GPs attention & code information in the patient records
• Review messages received by the practice and signpost patients to the most relevant appointment
• Support GPs during complex patient appointments, helping to input information onto the clinical systems to ensure a smoother process for appointments
• Support the GP with adequate and accurate summarisation of medical records

• Experience of working in Primary Care/ health care setting/ GP practice

• Basic IT skills
• Previous administrative experience
• Excellent interpersonal and communication skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Part-time,Flexible working,Compressed hours