Host, Hospitality ​/ Hotel ​/ Catering, Guest Services

Front of House Host– Another Place, The Lake |Hosts and House Managers

Warm hospitality and contemporary comfort combine with views over Ullswater and the fells. Another Place, The Lake is fortaking it easy with your favourite people,exploring the wilderness, swimming beneath a full moon,paddleboardingacross the lake, eating and drinking well,letting go and having a good time.

Another Place Hotels – a place to take your hospitality career to new heights. With a team that values connection, flexibility, variety, and challenge, we're all about making a meaningful impact on our guest’s holiday. Our three core values - We Care, We Notice, We Change – show what it means to work for a hotel which goes above and beyond for our team and guests.

At Another Place, we don't just provide a place for our guests to rest their heads - we create memorable experiences that they'll remember for a lifetime.

An unforgettable holiday experience amidst 18 acres of Lake District National Park, Another Place offers private lake shore and views over Ullswater and the fells. For our guests, how their stay makes them feel is crucial; cared about, looked after, welcome. It’s the heart and soul of our active relaxation concept, made possible by the people on our team.

We’re looking for an attentive, outgoing Front of House Host with a can-do attitude to help our guests feel at home - from first impression to final goodbye.

You’ll embody the spirit of Another Place with your friendly welcome, effortless charm and seamless efficiency; balancing customer service and computer administration to craft a rewarding career that encompasses the best of both worlds.

You’ll continually expand your skillset, ensuring that each day is filled with adaptability, creativity, and fun, and receive a unique insight into every aspect of working within a busy, award-winning hotel. Guests will be sure to remember you for underpinning the happiness that shaped their holiday, and you’ll thrive within the role as you progress within your hospitality career.

• Completing all daily responsibilities and tasks in a timely manner.
• Customer focused at all times.
• Expanding your understanding of the local area and wider hotel operations.
• Providing excellent customer service, ensuring all visitors to The Lake are greeted and have positive first impressions.
• Checking guests into the hotel, ensuring a brand standard tour is given.
• Assisting guests with their luggage (where needed).
• Checking guests out of the hotel, ensuring brand standards are followed.
• Supporting our Food and Beverage department with guest restaurant bookings and adaptions.

• Managing access to the Swim Club.
• Acting as the main point of contact for all visitors to Swim Club and ensuring its facilities are fully explained to all users, including a tour on first visits.
• Familiarising guests with the area and helping where needed, ensuring that Swim Club guidelines are adhered to.
• Informing guests of the treatments & activities list.
• Showing guests through to the treatments snug and issuing them with a tablet for consultation forms.
• Liaising with the therapists on duty to update them on any changes to their appointments throughout the day.
• Completing any Membership renewals as directed by the Senior House Manager.

• Presenting a professional appearance and attitude at all times and maintaining an excellent standard of customer service.
• Ensuring the Sheep Shed is kept clean and tidy and that wetsuits/boots/kit are washed as required.
• Assisting in the preparation & organisation of activities for our guests, both on and off the water.
• Responsible for all kit inspections of Another Place sports equipment and maintaining their appearance to ensure they meet guest expectations.
• Working as part of a team to set up, pack up, and proactively help all guests using the equipment on the lake.

• Representing our Another Place – The Lake brand at all times.
• Responding to all enquiries in a timely manner and in a style that adheres to our brand guidelines.
• Responsible for treatments, activities, kids' zone,…