Helpdesk Assistant - WMF Job Penrith area,England UK,IT/Tech

Position: Helpdesk Assistant - WMF2609e

Overview

We are seeking to recruit a Helpdesk Assistant – Corporate Asset Team. The successful candidate will understand the requirements to deliver the highest level of customer service and have experience in dealing with a wide range of stakeholders. Strong communication and people management skills are required with the ability to engage customers/building users on often challenging maintenance issues.

Working closely with Maintenance, building users and Facilities Management to ensure maintenance tasks are logged and instructions issued for all assets and liaising with contractors to ensure that work is carried out safely, safe working practices are followed, and high quality work is delivered at all times.

Responsibilities

Provide electronic and telephone helpdesk facilities for users of all council and agreed external buildings. To receive requests for all appropriate maintenance/service works; taking responsibility for determining the prioritisation of such requests in line with the pre-determined priorities agreement.

Offer guidance and challenge where appropriate on non-compliant requests from all building users, thereby supporting the re-shaping and investment of the Corporate Portfolio in line with Corporate Strategies. (Service and Area Planning reviews.)

Liaising with approved contractors placing orders for the delivery of all agreed reactive, planned preventative and statutory maintenance/ testing. Liaise with appointed Contract Administrators to ensure that all properties are maintained to comply with the latest legislation, policies and procedures.

What we can offer

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.

How to apply

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the attachments:

Post Specification
Role Profile

If you have any queries about this role or would like an informal chat about this opportunity, please contact paul.scullion@ or grant.long@

To apply please click the Apply Now link below.

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