Student Financial Specialist

Join the PSC family and connect with accomplished and diverse colleagues who inspire and innovate students and transform livesand futures. Along with helping our students reach their goals,Pensacola State makes career fulfillment a reality.

The Student Financial Specialist assists in overseeing the College’s Sponsor Contracts, student accounts, and cash collections. This individual is responsible for providing quality customer service to students, faculty, staff, administration, andthird-party entities. Reports to the Coordinator, Student Financial Services.

• Determines the student’s individual needs; provides information to students, parents, and prospective students as appropriate.
• Interacts daily with students face-to-face, via telephone,email, and remote communication.
• Communicates effectively, both verbally and in writing.
  
  Summarizes conversations to student files for future reference.
• Initiates phone calls to collect required documentation and payments.
• Empowers students to utilize online services, portals, andwebpages.
• Responds to student account-related questions regardingstatements, payment options, payment deadlines, tuition rates, and
  1098T tax forms. Receipts incoming monies including tuition and invoice payments and departmental deposits.
• Handles confidential material and communications and adheres toFERPA.
• Refers students seeking a monthly tuition payment plan to the College’s third-party provider. Updates installment amounts afterschedule adjustments or financial aid awards are posted. Ensure all account balances are accurate prior to refund dates. Monitors dataimports to student accounts for designated programs.
• Prepares itemized invoices for use of college services,facilities, workforce development, apprenticeship programs, anddual enrollment education. Keeps appropriate records and ensurespayments are received in a timely manner.
• Sorts mail and performs data entry, filing, scanning, and accurate record keeping.
• Perform billing for College receivables for student accounts,third-party sponsor accounts, and government agency programs.
  
  Attain and maintain working knowledge of payor requirements as designated.
• Investigate and respond to inquiries (internal & external) regarding invoice/payment status.
• Reconcile accounts and prepare Ad Hoc Payments to return fundsto third-party sponsors as directed.
• Monitor receivables for non-payment, delayed payments, andother irregularities as directed.
• Research, prepare, process, and distribute College or department-required paperwork, including but not limited to student account adjustments, student statements of account, etc.
• Responsible for knowing and conforming to all safety practices and regulations that apply to this specific area and position.
  
  Unsafe conditions should be reported to the immediate supervisor and to the Pensacola State College Police Department/Public Safety.
• Performs other duties as assigned.

• Ability to prioritize work, meet deadlines, attention todetail, and follow through on assignments with minimal supervision.
• Ability to exercise initiative in maintaining professional contacts within the college for the purpose of expeditingdepartment work.
• Advanced computer skills to include multitasking in an electronic environment.
• Ability to sit at a desk and view a display screen for extended periods of time.
• Ability to demonstrate professional and discretionarycommunication skills via electronic, verbal, written, andface-to-face interactions.
• Must provide excellent customer service through appropriatewritten and verbal communication, including, but not limited to,telephone, email, voicemail, and written correspondence.

Graduation from an institution that holds accreditation…