Operations Manager

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The Operations Manager assists in the management of one or more title agency office(s). S/He assists in developing, training, and retaining effective office(s) support to meet objectives for profitability and growth. S/He directs and co‑manages the day‑to‑day operational activities of the office(s).

• Actively manages the pipeline to ensure all components of the closing process are being timely and accurately completed (order entry, searches, commitments, CDs, policies, etc.) and communicate to customers and clients when needed
• Assist staff in reviewing complex title requirements and assist as needed (for example, preparing certificates of trust, affidavits of heirship, etc.) and training staff on same
• Assist in drafting and securing (as needed) any documentation needed for curative issues and train staff on same
• Manage closing calendar and secure appropriate coverage for all closing and coordinate with branch manager on closings for new clients
• Monitor assignment of clients and files to help create equal distribution of workload and coordinate with branch manager
• Facilitate cross‑training between escrow officers to help with balance of workload
• Establish and implement a standard for processing a file to help ensure the client has similar experience regardless of the escrow officer assigned to the file
• Become proficient in closing software (Soft Pro Select) and all other technologies utilized by the organization (Microsoft Teams, FTE Connect, etc)
• Process transactions and perform advanced duties related to all facets of escrow processing as needed
• Work with central processing to ensure timely delivery of documents, information, etc to avoid any unnecessary delay
• Work with IT for any technology matters
• Work with Human Resources for employee relations matters
• Work with Soft Pro Administration for closing production software matters
• Work with Chief Operation Officer for operational matters
• Work with other branches and other departments
• Maintain production levels and meets/exceeds expectations

Minimum of 5+ years of industry related experience.

A high school diploma is required.

No certifications, licences, or insurance are required.

An in depth understanding of real estate title and settlement process.

• Analytical and detail‑oriented, while working at a fast pace and capable of multi‑tasking
• Adaptable: displays the capability to adapt to new, different, or changing requirements
• Business fundamentals: recognizes the importance of maintaining privacy and confidentiality of company information, as well as that of customers and co‑workers, and complies with intellectual property laws
• Critical thinking: uses logical thought processes to analyze and draw conclusions
• Customer focused: is pleasant, courteous, and professional when dealing with internal and external customers or clients
• Dependable and reliable: displays responsible behaviours at work
• Initiative: demonstrates a willingness to work and seeks out new work challenges
• Integrity: treats others with honesty, fairness, and respect
• Planning and organising: plans and prioritises work to manage time effectively and accomplishes assigned tasks
• Problem solver: demonstrates the ability to apply critical thinking skills to solve problems by generating, evaluating, and implementing solutions
• Professional: maintains a professional demeanor at work
• Reading: understands written sentences and paragraphs in work‑related documents; can apply what is learned from written material to work situations
• Respectful: works effectively with those who have diverse backgrounds
• Team player: demonstrates the ability to work effectively with others
• Technology: uses information technology and related applications to convey and retrieve information; demonstrates strong computer/typing skills in Microsoft Office, email programmes, and internet browsers
• Telephone skills, including a pleasant phone voice and etiquette
• Verbal communication: maintains open lines of communication with others
• Writing: uses standard English to clearly communicate thoughts, ideas, and information in written form

This position requires repetitive use of a keyboard, bending, sitting, squatting, and simple grasping.

Mid‑Senior level

Full‑time

Management and Manufacturing

Legal Services

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Pensacola, FL $60,000.00-$ 5 days ago