Business Process Optimization Analyst

Location: Pensacola, FL (HYBRID)

Duration: Initial 6-month contract with possible extensions

Compensation: $40/hour - $53/hour

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Responsible for analyzing, evaluating, and optimizing business processes to support operational efficiency, cost reduction, risk mitigation, and service quality. Works with moderate supervision to conduct end-to-end process reviews, identify improvement opportunities, and design scalable process solutions. Partners with business stakeholders and subject matter experts (SMEs) to understand current-state operations, develop future-state processes, and support implementation efforts. Applies foundational knowledge of process improvement methodologies to deliver measurable business results and solve a range of mostly straightforward problems with some increased scope and complexity.

• Analyze existing business processes to identify inefficiencies, redundancies, risks, and opportunities for improvement.
• Conduct end-to-end process reviews to understand workflows, dependencies, pain points, and business impacts.
• Facilitate discussions with stakeholders and subject matter experts (SMEs) to gather requirements and understand current-state processes.
• Develop current-state and future-state process maps, flowcharts, and supporting documentation using process modeling best practices.
• Partner with business stakeholders to design and document new processes.
• Identify process improvement opportunities and provide data-driven recommendations to improve efficiency, effectiveness, quality, and customer experience.
• Develop and maintain process documentation including process maps and process narratives.
• Conduct root cause analysis and recommend solutions to address process-related issues and operational challenges.
• Support business process redesign initiatives by evaluating process performance, controls, handoffs, and automation opportunities.
• Contribute to the development of business cases, value assessments, and ROI analyses for process improvement initiatives.
• Collaborate with cross-functional teams to evaluate and implement process changes.
• Support the implementation of approved process improvements and monitor effectiveness through performance metrics and reporting.
• Assist in benchmarking internal processes against industry standards and best practices.
• Utilize process modeling and workflow tools to visualize, communicate, and validate process designs.
• Participate in change management activities to support successful process adoption and stakeholder engagement.
• Present findings, recommendations, and process improvement opportunities to stakeholders and leadership audiences.
• May perform other duties as assigned.

• 5+ years of experience in process improvement or business analysis.
• Intermediate understanding of business and operating environment.
• Experience in root cause analysis and problem-solving techniques.
• Experience in process documentation and standardization.
• Experience in cross-functional collaboration.
• Exposure to business case development and ROI modeling.
• Proficient in process improvement methodologies.
• Proficient in process modeling and workflow tools.
• Basic knowledge of data analysis and visualization techniques.
• Understanding of change management principles.
• Knowledge of business requirements gathering.
• Knowledge of performance metrics and KPIs.
• Project management skills.
• Bachelor’s Degree in Business, Operations, or related field or equivalent combination of training, education and experience.

• Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner.

• Pensa…