Senior Business Intelligence Analyst; Debit Card Operations

Position: Senior Business Intelligence Analyst (Debit Card Operations)
Job-:
Business Support

Location:

Pensacola, FL, United States;
Winchester, VA, United States Workplace:
Hybrid

Schedule:

Full time, Regular Hours Posted:
Closes:
Targeted Salary Range: $97,800 - $125,400 annually

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Serve as an embedded analytical and strategic partner to operational leadership, combining advanced analytics, business intelligence, operational problem-solving, project leadership, and executive communication. Independently evaluate complex or ambiguous business challenges, integrate quantitative and qualitative information, and translate findings into clear insights, practical recommendations, and compelling business narratives. Develop reporting, dashboards, forecasts, models, and decision-support solutions that improve business performance and advance operational goals.

Work across a broad range of assignments with minimal supervision, applying strong business judgment, technical capability, and communication skills to move work from question to insight to action.

Qualifications5+ years of experience in data analysis, business intelligence, reporting, operational analytics, or related work. Advanced skill using business intelligence applications and/or cloud services, and CRM exposure Advanced skill applying statistical methods, mathematical techniques, forecasting, scenario modeling, and cost-benefit analysis to business problems. Advanced skill in complex data manipulation, integration, cleaning, and validation across multiple tables and data sources. Skill using analytical tools and programming or query languages such as Python, R, and/or SQL.

Advanced problem-solving and research skills, including the ability to structure ambiguous questions, test assumptions, and synthesize varied information. Advanced written and verbal communication skills, with the ability to explain complex analysis to nontechnical and senior audiences. Skill developing and delivering executive-ready presentations that balance data visualization, design, business context, and concise storytelling. Strong interpersonal and facilitation skills with the ability to work effectively with operational leaders, subject matter experts, and cross-functional partners.

Ability to independently manage multiple priorities and shift effectively between recurring reporting, deep analysis, ad hoc problem-solving, and project work. Desired Qualifications Bachelor's degree in Business Administration, Statistics, Analytics, Economics, Operations, or a related field, or an equivalent combination of education, training, and experience. Knowledge of debit card operations, including consumer disputes, reconciliation, servicing and related controls, systems and key performance drivers Experience partnering directly with operational leaders in a fast-paced, high-volume environment.

Experience with forecasting methodologies, query languages, process improvement, and the synthesis of large and varied data sets into actionable insights and business stories. Experience supporting executive or senior-leader decision-making through analytical recommendations, presentations, and facilitated business discussions. Demonstrated versatility across analytics, reporting, operational problem-solving, and project or initiative support. Additional Information

Hours:

Monday - Friday, 8:00AM - 4:30

PM

Location:

5510 Heritage Oaks Drive, Pensacola, FL  Security Drive, Winchester, VA 22602

Responsibilities Collect, integrate, clean, validate, and analyze structured and unstructured data from multiple sources to evaluate business performance and operational…