Guest Services Manager

Company Overview

Luxury Coastal Vacations is a dynamic team located in Perdido Key/Orange Beach/Gulf Shores/Fort Morgan. We are passionate about customer service and building meaningful relationships in a fast‑paced, team‑oriented environment.

• A rewarding and inclusive work environment—join a company with a vibrant culture where your contributions are valued.
• A supportive team atmosphere—work alongside an energetic, hard‑working team committed to delivering top‑notch service to our property owners.
• Ample growth potential—Luxury Coastal Vacations is rapidly expanding, offering room for personal and professional development.
• A beautiful location—work in the stunning Perdido Key/Orange Beach/Gulf Shores/Fort Morgan area with breathtaking views and a relaxing atmosphere.

As a Guest Services Manager you will lead a dedicated team focused on delivering exceptional service and creating memorable experiences for our guests. In this role you will oversee reservations, address guest concerns, and collaborate with other departments to ensure seamless stays. You will also help shape and uphold high service standards by updating policies, promoting our core values, and supporting daily operations.

• Lead, train, and support the Guest Services team to ensure high performance and morale.
• Manage guest communications across phone, email, and shared inboxes.
• Oversee reservations, dispatch, on‑call services, and escalated guest concerns.
• Collaborate with Property Managers, Maintenance, Inspectors, and other departments.
• Monitor and maintain call quality standards, providing coaching and training as needed.
• Implement process improvements to streamline operations and enhance satisfaction.
• Handle guest complaints and compensation with empathy and professionalism.
• Ensure compliance with Rental Management Agreements and special owner arrangements.
• Provide backup support for complex calls and after‑hours escalations.

• 2+ years of customer service and supervisory experience.
• 1 year of experience with property management systems and guest service software (preferred).
• High School Diploma or GED.
• Confident, proactive leader passionate about customer service.
• Strong communication and interpersonal skills.
• Proven ability to resolve complex guest concerns calmly and solutions‑focused.
• Familiarity with the vacation rental industry and local destinations.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Reliable transportation and availability to work nights, weekends, and holidays.
• Ability to sit at a desk and work on a computer for extended periods.
• Ability to stand and move between locations as needed.
• Occasional lifting up to 20 lbs for inspections or team support.

Annual Salary: $50,000 – $55,000 plus bonus.

• Health insurance
• Paid time off
• Life insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Long‑term disability insurance
• Short‑term disability insurance
• Gym memberships or discounts

Seniority Level: Mid‑Senior level |

Employment Type:

Full‑time | Job Function:
Management | Industry: Hospitality