Member Experience & Digital Services Director; Hybrid
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Customer Service/HelpDesk
Banking & Finance -
Management
Banking & Finance
Job Description & How to Apply Below
Navigator Credit Union in Pensacola, FL seeks a Director of Member Experience and Digital Services to lead the Contact Center, Digital Services, and Crew Line, unifying phone, online banking, card, ITM, and branch support for a seamless member experience.
You will drive strategic service initiatives, manage key platforms such as Lumin online banking, MANTL online account opening, and Joy voice AI, and foster data-driven improvements while mentoring department leaders.
Our organisation is growing, and we are hiring a Member Experience & Digital Services Director (Hybrid) in Pensacola, FL, United States.
For the Member Experience & Digital Services Director (Hybrid) position at Navigator Credit Union, we are reviewing applications now.
Step into the Member Experience & Digital Services Director (Hybrid) role at Navigator Credit Union in Pensacola, FL, United States and grow with us.
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