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Customer Service Representative

Listing for: Public Service Institute
Full Time position Listed on 2026-11-08
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 59000 - 79000 USD Yearly USD 59000.00 79000.00 YEAR

Job Description & How to Apply Below

Picture yourself as a Customer Service Representative who builds demand, nurtures accounts, and closes business that fuels our growth. Bring Cross-selling and Hub Spot Service Hub sharpened over 3 years, and Public Service Institute answers with $59,000 - $79,000 plus a clear path up.

Key Responsibilities
  • Hunt for partnership angles no one in Pensacola, FL has tried
  • Set and monitor KPIs tied to revenue, retention, and acquisition cost
  • Report on attribution and channel ROI to inform the $59,000 - $79,000 budget cycle
  • Pitch upsells that feel like favors, not invoices
  • Script the webinar that fills the sales marketing top of funnel
What You'll Bring
  • Pattern recognition earned across many sales marketing engagements
  • Professionalism, integrity, and discretion with sensitive information
  • The kind of curiosity that reads the docs before asking
  • Fluency in Communication earned the hard way, not just from a tutorial
  • A FL work history, or strong reasons you'll thrive here anyway
  • A learner's pace that keeps up with shifting requirements
  • Low-drama problem-solving that doesn't wait for permission

Public Service Institute has spent 3 years turning sales marketing headaches into routine wins for clients across Pensacola, FL. We default to documenting decisions so FL and remote teammates stay equally in the loop.

We seal the offer with $59,000 - $79, 000, mentorship, benefits, and flexibility, the four reasons FL talent picks Public Service Institute first.

Updated today and reviewed daily, the sales marketing role stays open.

Your Customer Success story isn't finished, and the next chapter might be a Customer Service Representative role here.

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