Imaging Systems Field Service Engineer Pensacola, FL

Imaging Systems Field Service Engineer (Travel: Pensacola, FL)

Job Description
Support Philips Imaging Systems business in the Pensacola, FL area. Responsible for customer relationship management, installing, troubleshooting, servicing, and maintaining equipment at customer sites; generating service revenue; and adhering to state and federal regulatory requirements.

Your Role

• Provide exceptional customer service by adhering to entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (may be required to become qualified in multiple modalities, learn new tools).
• Perform all administrative duties within established regulatory requirements and time frames including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
• Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.

You're The Right Fit If

• 2+ years of experience in a diagnostic imaging service environment or 4+ years in electromechanical industries. Preferred experience in MRI equipment.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• Must be able to successfully perform the following minimum physical, cognitive and environmental job requirements with or without accommodation for this Field Service position.
• You must be able to:
  • Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
  • Work flexible hours (include overtime, weekends, and on-call rotations).
  • Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

Travel
Approximately 70% travel across Pensacola region; average driving time 1‑4 hours daily; occasional overnight stays and air/rail travel may be required.

About Philips
We are a health technology company built around the belief that every human matters and we strive to provide quality healthcare worldwide.

Pay and Benefits
Pay range in Florida: $32.00 to $52.00 per hour. Additional compensation may include incentive bonuses or commissions. Eligible for Philips Total Rewards program including PTO, 401(k) match up to 7%, HSA, stock purchase plan, education reimbursement, and more.

Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Candidates must reside in or within commuting distance to Pensacola, FL. This requisition is expected to stay active for 45 days but may close earlier if accepted.

Equal Employment Opportunity
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace.