Field Service Associates

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BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

BD, a leading global medical technology company that makes and sells medical devices, instrumented systems and reagents, is dedicated to improving people’s health throughout the world. BD is focused on improving drug therapy, enhancing the quality and speed of diagnosing infectious diseases, and advancing research and discovery of new drugs and vaccines. The Company’s capabilities are instrumental in combating many of the world’s most pressing diseases.

Founded in 1897 and headquartered in Franklin Lakes, New Jersey, BD employs more than 25,000 people in approximately 50 countries throughout the world. The Company serves healthcare institutions, life science researchers, clinical laboratories, industry and the general public.

BD is an Equal Opportunity/Affirmative Action Employer.

The Biomedical Field Service Associate is a field-based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories. BD has built a customer centric organization and our Field Service Associates represent the face of BD to our Customers. The Field Service Associate reports to and works with the District Lead to obtain formal instrument training and field-based OJT for certification on BD products.

This position must comply with all Quality, GMP, ISO and safety regulations and adheres to company travel policies.

• Perform preventive maintenance, repairs, installation, and service of diagnostic instrumentation, while providing holiday and weekend on-site support, marketing assistance, exhibition representation, and clinical trials support.
• Install and service instrumentation with minimal direct supervision according to ISO and GMP standards, while troubleshooting system failures and delivering timely, effective on-site customer repairs.
• Provide excellent customer service through follow-up calls to recently serviced customers, ensuring repairs were complete and satisfactory, while properly managing company assets including electronic devices, tools, inventory parts, and company vehicle.
• Complete all required service documentation in accordance with GMP requirements, while displaying maturity and judgment in time management and maintaining expense levels within established guidelines for field service travel and site visits.
• Report quality control and technical problems in detail to the Service Center and System Support Engineering Manager, ensuring all issues are properly documented and addressed.

• Associates degree in electrical, mechanical, or similar engineering, Biomed program or equivalent military training preferred.
• Experience with medical devices and equipment, knowledge of PC/software/LIS/networking/database management, and understanding of basic computer security concepts and best practices. Technical background is highly valued.
• Must demonstrate effective communication skills including technical writing and training abilities, positive customer interaction capabilities, and logical/methodical thinking. Effective interpersonal, organizational, prioritization, and administrative skills required.
• Must possess and…