Collections – Specialist

Overview

Join to apply for the Collections – Specialist role at Tential Solutions
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Job responsibilities and qualifications for this role are described below.

• Superior knowledge of Consumer, Credit Card, and Overdrawn Account (particularly Savings & Checking) services, concepts, practices, and procedures
• Extensive knowledge of Fair-Debt Collection Practices Act, Fair Credit Reporting Act, and related federal and state consumer protection laws
• Subject matter expert with extensive collection experience in working with seriously overdue accounts and complex specialized accounts
• Demonstrated understanding applying relevant data to a complex variety of existing guidelines, procedures, regulations, and practices
• Demonstrated ability to negotiate payment arrangements on severely delinquent accounts
• Ability to produce desired results and achieve objectives within required time frames
• PC experience to include proficiency in word processing and knowledge of various database software
• Good analytical, problem solving, and decision-making skills
• Strong interpersonal, verbal, and written communication skills

• To recover debt on savings and checking accounts that have been charged off. To review and determine reasons for non-payment and counsel and assist members and joint owners to address their financial obligations. 100+ Inbound calls/day.
• Review and analyze information in various automated systems (e.g., Collection notes, joint owner information, demographic data, on-demand, e-client, UAD, CACS and CAS)
• Determine reason for non-payment and work with debtor, co-signor, to establish an equitable repayment arrangement
• Counsel and assist debtors and joint owners in handling their financial affairs to enable repayment
• Negotiate repayment with appropriate parties
• Correspond with debtors, joint owners, via letters and telephone
• Provide information to correspondence branch for preparation of correspondence to debtors, joint owners, attorneys, etc.
• Follow up with payment arrangements, broken promises, and On-Line Communications with members and other departments of the credit union
• Update member alerts to indicate amount owed/paid in full for the charged off checking and savings accounts
• Make changes and updates on the recoveries system (e.g., debtor addresses, account status changes)
• Maintain a chronological record of information developed and action taken on the recovery system
• Review payments posted to the account to ensure proper posting of payment from the debtors
• Remain informed on developments and changes in federal and state regulations, and DoD directives (e.g., Regulation Z, the Uniform Commercial Code, and various state and federal truth-in-lending legislation)
• Perform other duties as assigned or appropriate

Training – 3 weeks, 7am-3:30pm CST, M-F. Training is hybrid. 2 days/week on site, 3 days/week from home. After training – 9am-5:30pm CST, M-F. 2 days/week on site, 3 days/week from home.

Pay Rate
: $19.00/hour

• Seniority level – Entry level
• Employment type – Contract
• Job function – Accounting/Auditing and Finance

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