Fraud Investigator

Title:

Fraud Investigator

Location:

Pensacola, FL (HYBRID)
Duration:
Initial 6 month contract, with potential extensions
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.Fraud Investigator

• Investigate various types of transactions/activities/cases (Check Fraud) including reported or alleged loss of assets from various business channels
• Respond to inquiries using various communication venues (including inbound telephone calls) to provide explanation for action taken in response to a specific alert or case
• Communicate with internal and external customers on fraud and security issues, problem resolution, account information and investigations
• Collect evidence and related documentation via available systems and methods; ensure chain of evidence/documentation is maintained in accordance with federal and state laws, rules, regulations and our client’s policies and procedures
• Review data gathered to substantiate/disqualify a loss claim or charge off, and elevate as needed
• Research public record databases to identify, analyze and verify information related to primary investigations, validation reviews, discrepancies associated with information provided, and assess potential fraud risk
• Create detailed reports of investigations to include actions taken and results
• Prepare and maintain data for analysis and reference
• Detect fraud trends, red flags and recommend preventive measures to business units and management
• Monitor timeline from identification/notification of fraudulent activity to closure, ensuring service level agreements and regulatory requirements are met
• Collaborate with other business units to gain an understanding of transactions, processes and procedures, their impact on other business units’ processes and procedures, and identify risk potential for fraudulent activity
• Identify risk exposure/fraud activity, and recommend restorative/control action (e.g., freezing accounts, contacting/alerting members or appropriate internal/external security/financial personnel, adding restrictions or fraud alerts or holds to members accounts)
• Determine if suspicious activities are caused by processing errors requiring corrections and/or recommending to management changes to business policies and/or processes to prevent reoccurrence
• Support projects related to fraud detection, prevention or root analysis
• Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency
• Maintain knowledge of applicable federal and state laws, rules, regulations, and our client’s policies and procedures
• Performs other duties as assigned

• Familiarity with applicable federal and state laws, rules and regulations (e.g., Bank Secrecy Act, USA Patriot Act, and OFAC regulations)
• Familiarity with fraud trends and threats
• Exposure to member/customer service, preferably in a financial institution or contact center
• Exposure to applying various analytical techniques used in determining and resolving fraud and identity theft in transactions and membership applications
• Exposure to working with all levels of staff, management, stakeholders, vendors
• Desired – Familiarity with our client’s products, services, programs, policies, and procedures
• Basic skill managing multiple priorities independently and/or in a team environment to achieve goals
• Basic skill determining “Intent” and “No Intent” scenarios
• Basic skill in identifying and responding to Red Flags (e.g., Known Fraud Patterns, Check Image Details, Membership Specific Info, etc.)
• Basic skill assimilating information, analyzing facts, and developing logical conclusions
• Basic skill interpreting and synthesizing large amounts of information
• Basic skill exercising initiative and using good judgement to make sound decisions
• Basic skill identifying and analyzing business requirements and recommending solutions
• Basic organizational, planning and time management skills
  • Basic investigative, research, analytical, and problem solving skills
• Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
• E…