Hybrid Customer Financial Call Center Support

Position Overview

This entry‑level role offers an excellent opportunity to begin a career in financial services, customer support, or banking. The Early‑Stage Collections Representative is responsible for contacting members with Consumer Loan or Credit Card accounts that are within the first 30 days of delinquency. The focus is on member assistance, financial counseling, and early intervention—not high‑pressure collections. This position provides comprehensive training and a supportive environment where you can strengthen your communication, problem‑solving, and financial service skills.

• Contact members with recently past‑due Consumer Loan and Credit Card accounts in the early stages of delinquency.
• Provide clear and empathetic financial counseling to help members understand their options and bring accounts current.
• Document all interactions and actions accurately in accordance with credit union policies and procedures.
• Adhere to all applicable federal and state regulations, along with internal credit union guidelines.
• Collaborate with internal teams to resolve member concerns promptly and professionally.
• Assist in minimizing financial loss by identifying solutions early in the delinquency cycle.

• Strong verbal and written communication skills.
• Customer service experience is helpful but not required; full training is provided.
• Ability to remain organized and manage multiple accounts effectively.
• Comfortable conducting phone conversations and discussing financial matters.
• Basic computer proficiency.
• Interest in financial services, lending, or customer support.

• Comprehensive paid training with ongoing development opportunities.
• Opportunities for advancement within the company.
• A collaborative and member‑focused work environment.
• Competitive compensation and benefits package.
• The opportunity to make a meaningful impact by helping members achieve financial stability.

This is a Contract to Hire position based out of Pensacola, FL. This is a hybrid position in Pensacola, FL.

The pay range for this position is $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jan 20, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.